Client Centre Team Member
2 weeks ago
**Reference**: CM 7085
**Consultant**: Christa Mostert
**Descriptions**:
Provide telephonic & written support to the company’s best practise standards.
Ensure all issues are resolved within respectable turn around time.
Provide continuous feedback on long outstanding issues.
Ensure product teams are aware of the issue and working on the issue as per DSL SLA commitments.
Escalate any events that could potentially damage the support desk/ brand’s reputation.
Support Wiki Administrator.
Analyse incoming support issues and identify ways/support lines where issues could have been resolved at an earlier stage, channel through to the identified area.
Channel technical information to product teams of improvements that could significantly bring down the support requirement on the project/product.
Assist all users on supported software and computing platforms to the best of his/her ability, in a professional and courteous manner.
Log User Service Requests on all other helpdesk interactions.
Respond to requests for technical assistance in person, via phone, electronically.
Diagnose and resolve technical, hardware and software issues.
Manage service requests according to SLAs, severity and priority.
Follow standard help desk procedures.
Assign/escalate problems to the appropriate resource.
Track service requests and document resolutions.
Prepare activity reports.
**Qualifications**:
Senior Certificate qualification
At least 1 year’s experience in IT/Support role
Familiarity with basic tech concepts
**How to Apply**:
If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
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