Systems Support Administrator IT Support

3 days ago

Somerset West, South Africa SucceedGroup Full time

_**System Support Administrator**_

Succeed Group offers a broad spectrum of specialist services to all industries, but our focus is that of Services Marketing and more specifically professional services marketing.

Our clients range from small to medium sized businesses and we assist them to implement creative, cost-effective, and result-oriented strategies to maintain and grow their business.

We are a dynamic team, with strong company culture and work ethic. We are looking for smart, creative, hard-working people with integrity to join us.

The position will be office-based in Somerset West.

**Responsibilities**:

- Uses technical knowledge along with standard tools to diagnose, troubleshoot and resolve tickets.
- Assist in analysing, assigning and escalating support calls.
- Fixing software issues, replacing, or repairing hardware components, or cleaning up malware and viruses.
- Provide online technical support to clients and inhouse users.
- Provide continuous feedback to parties and update all systems and or portals.
- Proactively identify opportunities for work optimisation.
- Identify and discuss root causes of user technical issues.
- Correctly follow the processes and procedures set out for your team.
- Respond to assigned tickets/tasks in accordance with the Service Level Agreement.
- Setup workstations and configure end-sure software / hardware and upgrade existing desktops.
- Monitor company infrastructure and solutions.

**Minimum Requirements**:

- Relevant qualification in IT System Support.
- Minimum 3-years workplace experience in IT and Systems Support.
- Experienced in Customer Service.

**Skills**:

- Excellent written and verbal communication skills.
- Ability to manage work processes and excellent attention to detail.
- Good interpersonal skills - working in team environment.
- Strong client service orientation and passion for exceeding expectations.
- Reliable and able to produce high quality of work.
- Ability to establish and maintain respect of peers, associates, and colleagues.
- Sober habits, presentable, neat, and self-reliant.
- Demonstrate an appropriate degree of personal and business integrity.

**Job Types**: Full-time, Permanent

**Salary**: From R14,000.00 per month

COVID-19 considerations:
n/a

**Education**:

- Certificate (preferred)

**Experience**:

- working in IT support: 3 years (required)
- Customer service: 3 years (required)

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