Incident Specialist

7 days ago


Cape Town, South Africa Tracking Talent Full time

Our client is looking for somone with completed articles and 1 - 4 years audit experience.

**Duties & Responsibilities**:
Operational reporting:

- Develop, maintain, and report on all incidents logged by the business; monthly to EXCO and quarterly to the Finance & Risk Forum;
- Report on incident trends, and formalizing the various categories & sub
- categories on which logging & reporting is performed;
- Reporting on outsourced service provider incidents, and action taken to improve oversight requirements from, and action taken by outsourced service provider to reduce probability of recurrence of similar incidents, and impact thereof on, in future.

Internal communication:

- Develop, document, and distribute internal communication & escalation processes, to ensure all key stakeholders are immediately informed, and duly kept abreast of developments towards resolving major operational incidents;
- Development, roll-out and maintenance of incident dashboard which meets the information requirements of EXCO.

Operational process enhancements:

- Continuously reviewing the existing incident management process, and benchmarking it against international best practice; making recommendations, and the implementation thereof, to ensure the internal incident management processes remain aligned with international best practice;
- Accountable for overall responsibility & authority for co-ordinating and directing all facets around logging of, responding to & timeous resolution of incidents;
- Responsible for utilizing strong analytical and problem-solving ability to drive solutions that are both financially sound and operationally feasible.

General:

- Primary liaison with Process Owners where control failures resulted in incidents;
- Primary liaison with Outsourced Service Providers, specifically in relation to where their actions / inactions resulted in incidents
- The incident specialist is responsible for the monitoring of the ongoing effectiveness of internal incident management processes, procedures, and policies.

**Qualifications & Experience**:

- At least 1-4 years audit experience (in either internal or external audit environment)
- Operations exposure in “middle office” role in Financial Services would be beneficial
- Unit Trust exposure (highly beneficial)



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