Planning Coordinator

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
**Job posting end date**: 13 October 2024
**JOB TITLE**: PLANNING CO-ORDINATOR
We are seeking a Planning Coordinator to join our Field Service Team. You will be responsible for providing Metso’s customers with professional technical support of its products.
The Planning coordinator has the same responsibilities as the Service coordinators but in addition is responsible for implementing all FSE planning tools and ways of working and ensuring that customer specific requirements are fulfilled by identifying the correct resources, properly planning the execution of the tasks in the most cost-efficient manner for the benefit of Metso and their customers
In this position, you will report to the Senior Manager, Field Service Operations.
This position is mainly located in Alrode, Alberton, Gauteng
TEAM, YOU BELONG TO
You will join a team of Technical service professionals that strive to effectively deliver a seamless experience, that delivers a “technical solution” that meets the customer’s needs, thus supporting the sales team to, to enhance and build relationships with the downstream effect on sales realisation.
WHAT YOU’LL DO
**You are responsible for the following**:
Customer Service requests, enquiries, or issues
Job scoping and estimation
Resource scheduling, planning & travel logistics
Report finalization,
Check (input) timesheet entry of field service technicians,
Site mobilization including inductions, medicals, tickets, visas/work permits and site access
Work to support SAP quote & order management activities
Ensure Field Service Management (FSM) work order creation and resource scheduling is completed as per Metso processes and procedures
Support financial, utilization and safety reporting process
Monitoring costs on jobs and job margins
Be the customer contact and office support for Field service personnel
Following up that spares / services required for each job are available
Ensuring the Job close-outs and confirming the delivery to scope with customers
Compliance with & improvement of Metso field service processes and procedures
Pro-active in ensuring that all costs are collected in a timely manner prior to close out and Invoicing.
SPECIAL DUTIES AND RESPONSIBILITIES
Collaborating closely with sales, service, product and process technology organizations, to develop and implement equipment and project specific preventive, predictive and corrective maintenance plans and procedures
Ensure high accuracy and completeness of information (tasks, manhours, tooling, parts, materials) in maintenance plans.
Plan and manage work FSE team schedules
Review maintenance requirements on scope of work and secure / confirm availability of manpower, materials stored on site, wear and spare parts requirements.
Review actual labour, material, wears and spares expended versus the estimates to determine corrective measures needed to improve accuracy and quality of work.
Produce cost estimate associated with the maintenance scope.
Maintain regional compliance of FSM in accordance with global best practices.
Identify improvement opportunities through the analysis of Key Performance Indicators (KPI) related to effective Field Service execution.
Identify and document Field Service Best Practices throughout the region including: Optimising the use of tools and utilisation of personnel, Repair and refurbishment processes and procedures
Other tasks as assigned by Service Operations Manager.
**INTERNAL AND EXTERNAL INTERFACES**:
Customers
FSE site contract manager
FSE support team including technicians and contractors
FSE site management team
FSE global contract manager
Operations Managers
WHO YOU ARE
Matric (Grade 12)
Minimum 5 years of experience in heavy industry, preferably with mineral processing equipment as a maintenance or reliability planner
Experience with planning principals’ software programs and maintenance execution in a field service environment.
Experience working in a customer-focused and fast-paced professional environment.
ESSENTIAL SKILLS AND ABILITIES FOR THIS ROLE
Strong interpersonal, leadership and administrative skills.
Good analytical skills able to convert raw data into communicable reporting.
Willing to actively engage in problem solving.
Ability to effectively communicate defined reliability guidelines to the customers.
Capable to identify improvement opportunities that deliver value to the business based on performed analysis.
Strong written and verbal communication skills in the English with additional languages considered a plus.
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