Project Supervisor

Ensure that all station staff carry out and perform their duties strictly in accordance with the contract’s Quality Management System encompassing:
The Company Rules

Customer Relations

Cash Management Procedures

Passenger Management Procedures

Security Procedures

Cleaning Procedures

Health and Safety Procedures

**PRIMARY DUTIES**
**Staff Supervision**
Weekly Project Status Report

Data Analytics

Monthly Performance Report

Assist KAM and Operations Manager as and when required

Supervise daily activities of the Shift Scheduling team

Supervise daily activities of the Office Administrator

Train and communicate new policies and procedures to Shift Schedulers and Office Administrator

**Shift Schedule and Resource Attendance**
Co-ordinate preparation of monthly shift schedule

Co-ordinate monthly shift schedule per staff member for distribution by functional area managers

Co-ordinate shift scheduling of staff required to attend training

Co-ordinate shift scheduling of staff at new stations

Co-ordinate shift scheduling of new trainee staff appropriately

Monitor and review biometrics system and shift schedule for staff discrepancies

**Timesheet Co-ordination and Resource Attendance Report**
Ensure timesheets are received daily and captured correctly

Review and approve timesheets and leave requests

Prepare Site Attendance Overview Report from Prof1T to Excel spreadsheet, check and rectify queries with the shift scheduling team on Fridays.

Highlight exceptions and provide the Site Attendance Overview Report to functional area managers for verification

Review and analyze weekly Site Attendance Overview Report on Wednesdays and present to HR Director

Generate and reconcile (including time and payroll calculations) the Site Attendance Overview Report and submit to HR Payroll on 21st of each month

Follow up on queries as and when received

**Staff Transport Logistics**
Co-ordinate staff transport requirements on Prof1T

Prepare and distribute schedules for transport service providers

Review and sign off transport service providers monthly invoices

Liaise with transport service providers as and when required for all staff to ensure accessibility

**Asset Register**
Maintain asset register with Technical FM

**Health and Safety**
Monitor and assist OHS Officer to ensure all relevant documentation is in place and various schedules are updated and maintained

**Office Administration**
Ensure procedures are adhered to for office administration activities by Office Administrator such as:
Monitoring procurement (stationery and general supplies)

Monitoring archiving

Monitoring office cleanliness

Minute-taking of AEM Operations meetings

**SECONDARY DUTIES**
Assist SS team as and when required

Event assistance as and when required

**It should be noted that for operational reasons, it may be necessary for you to perform tasks other than those described herein from time to time**
**Prescribed procedures may be amended by management as and when required**

**Key Skills and Experience**
Ability to establish and maintain effective working relationships with all staff

Good communication skills

Ability to stay calm under pressure

Methodical and thorough approach to work

Ability to priorities tasks

Computer literacy

Demonstrates good judgment and reasoning when investigating and solving problems

Demonstrate the ability to tactfully handle difficult situations

Promote smooth interactions with other departments and foster good interdepartmental relations

Promote a high degree of morale and spirit of motivation within the office

Seek guidance and direction in the performance of responsibilities and duties

Work well with supervisor and all others in positions of authority

Consistently acts as a customer service representative for the company

**People and Management Skill**
Engages & Inspires

Supports High Performing Team

Build Self-awareness and Listens

Ability to multi-task

Analytical and quick thinking

Have a professional attitude

Problem solving skills

Self-motivated and work independently

Take ownership of tasks