Soft Services Manager

**Services Manager**

**Purpose**:
To engage in the planning, management and monitoring of all aspects related to the management of his buildings and inspection of work to ensure that quality standards are maintained or improved. Also to ensure strong customer relationships are built and expectations are met and managed.

**Main duties and responsibilities**:

- Monthly and/or weekly meetings with security services provider;
- Compilation and distribution of minutes of above meetings within 48 hours;
- Manager to ensure effective service delivery;
- Find solutions and remedy service delivery challenges;
- Ensure effective and correct execution of Landlord and Management meeting instructions;
- Ensure that the CCTV system is in good working condition;
- Daily checking, notes and filing of attendance registers, communicate necessary contract adjustment to service provider and follow up on credit notes due;
- Report all security related incidents to the Management Team immediate via phone;
- Compilation and distribution of incidents’ reports within 24 hours to the Service Provider;
- Report all maintenance issues immediately to the Management Team;
- Monthly after hours visits to the premises and feedback report;
- Daily inspections and signing off on all security registers;
- Bi-weekly testing of the Remrad system and the recording of results in the OB book;
- Attendance of 1 parade per week;
- Inspecting of uniforms during parade attendance;
- Daily inspection on actual site short postings;
- Consultation with victims of crime on site and provide feedback post investigation;
- Undertake bi-annually evacuation exercise in conjunction with the Operational Manager;
- Representation at the Community Policing Forum and regular attendance of meetings;
- Lifts and escalators: report out of order or any OHS hazards immediately;
- Ensure daily submission of clocking reports on both buildings by Service Provider and ensure effective patrolling is done;
- Effective communication with all Service Providers over the 2-way radio system;
- Develop pro-active policies to prevent repeat incidents;
- Develop and implement monthly rating score sheets for the Security Service Provider;
- Complete monthly service rating score sheets and report results to the Service Provider and Management Team;
- Consult with the Security Service Provider on areas of improvement and ensure implementation;
- Communicate leave cycles of key security staff to Management Team an ensure the appointment of an adequate replacement;
- Ensure a copy of a valid Letter of Good Standing is on file in the Management Office;
- Ensure a valid copy of the Service Provider’s Public Liability Insurance is on file in the Management Office;
- Manage the effective removal of shopping trolleys from the parking lot by the trolley retrievers;
- Ensure that all car guards move shopping trolleys in their area of responsibility to the nearest trolley bay;
- Log call with CCTV Service Providers when required;
- Ensure all CCTV footage of incidents are saved and copied into the M-Drive within 24 hours of the incident;
- Monitor effective access control to the generator farm and perform weekly tests on the alarm system;
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CLEANING / LAMI CLEANING & HYGIENE SERVICES (INCLUDING PEST CONTROL)**

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- Monthly and weekly meetings with Cleaning Service Provider;
- Compilation and distribution of minutes of the above meeting within 48 hour;
- Manage to ensure effective service delivery;
- Find solutions and remedy service delivery challenges;
- Ensure effective and correct execution of Landlord and Management meeting instructions;
- Ensure all equipment is on site according to the SLA;
- Daily checking, notes and filing of attendance registers, communicate necessary contract adjustment to service provider and follow up on credit notes due;
- Report all cleaning related incidents to the Management Team immediately via phone;
- Ensure all site dedicated equipment is in good working condition;
- Report all maintenance issues immediately to the Management Team;
- Weekly house-keeping inspections of all cleaning facilities;
- Daily inspections and signing off on all cleaning registers;
- Verification of the cleaning consumables register;
- Attendance of 1 shift handover per week;
- Inspecting of uniforms during shift over attendance;
- Daily inspection on actual site short postings;
- Reconciliation of cleaning consumables deliveries with purchase order and invoice;
- Ensure safe and effective storage of cleaning consumables;
- Update material safety data sheet if applicable;
- Lifts and escalators: weekly deep cleaning in conjunction with Cleaning Manager;
- Ensure a copy of a valid Letter of Good Standing is on file in the Management Office;
- Ensure a valid copy of the Service Provider’s Public Liability Insurance is on file in the Management Office;
- Effective communication with all Service Providers over the 2-way radio system;
- Ensure the Service Provider deploys wet