Specialist: Service Asset and Configuration

1 week ago

Menlyn Park, South Africa Assupol Full time

Description

Purpose Statement

Responsible for leading and executing incident and problem management in IT and driving a 85% success rate on incident resolution against the SLA
- 1. Configuration Management
- Creates and Maintains Policies, processes and standards relating to Asset management and Configuration Management
- Drives adoption of policies, procedures and standards
- Monitors and maintain IT configurations in the CMDB to ensure adherence to established standards and procedures
- Analyze and evaluate current IT configurations and identify areas of improvements
- Troubleshoot and resolve configuration-related issues to maintain system performance and availability
- Maintain documentation of IT configurations and changes for auditing and compliance purposes
- Identify and implement automation opportunities to streamline configuration management processes
- Participate in IT projects and initiatives to ensure proper configuration processes are followed
- Keep up to date with emerging technologies and industry trends related to configuration management
- Assist with change evaluation prior to CAB seatings
- Attend CAB sessions to highlight risks identified on changes
- Ensures CI’s are updated and maintained based on outcomes of changes in the CMDB
- Conducts annual reviews of related polices and processes
- Conducts training for Configuration management

2. Asset Management
- Creates and Maintains Policies and processes and standards relating to IT asset management
- Drives adoption of policies, processes and standards
- Monitors IT Asset management to ensure adherence to established standards and procedures
- Conducts regular audits on IT Assets
- Manage and maintain IT Storerooms
- Assists with procurements processes
- Responsible for accurate records of all IT assets, locations, responsibility etc
- Identify assets that have reached end of life and ensures required funding has been requested for replacements
- Facilitates and manages asset replacements
- Ensure monthly reports are compiled within agreed timelines
- Ensures Assets are received in good condition, tagged and captured in the system upon arrival
- Ensures strict adherence to storeroom protocols
- Provides required training in regard to asset management

3. General
- Provides support to ITSM
- Provides support to incident and problem management
- Provides support to change and release management
- Provides support to Asset administrators

**Requirements**:
Knowledge and Skills

Formal Education
- Matric
- Degree in Information technology / computer science

Technical/Legal Certification
- A+
- ITIL Foundation
- ITIL Asset Management
- ITIL Release Control and Validation V3 or (advantage)
- ITIL Service Transitioning V3 (advantage)
- ITIL V4 Create, deliver and Support (advantage)
- ITIL V4 Drive Stakeholder Value (advantage)
- Kepner Tregoe problem solving or similar (advantage)
- Advanced Microsoft Office
- Config management database tools (Remedy, Freshservice, Device 42)

Experience
- 3 years’ experience working with in IT support
- 2 years’ experience working with configuration management

Work Level

Skilled

Job Type

Permanent

Salary

Market Related

EE Position

No

Location

Menlyn

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