Systems Administrator

3 days ago

Sandton, South Africa Progressive Edge Full time

System Administrator
Permanent
Sandton

**Key Responsibilities**:
**To provide proactive support to internal customers**: Analyze recurring incidents on the service desk and solve through interaction with key stakeholders.
Investigate and analyze system issues to determine cause of issues and appropriate corrective action.
Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met, and best practice is achieved.
Pre and post information systems implementation, and support with process owners

**Contribute to the Help Desk knowledge base**: Add quality articles relating to Problem Resolution pertaining to new, existing Projects, Types and Sub Types.
Review and recommend continuous improvement of the systems and support processes.
Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support.
Maintain data quality and integrity within the system.
Ensure all critical services/systems are monitored.
Provide clear, professional, informative and appropriate communication to colleagues, customers and suppliers.
Carry out system maintenance tasks and processes to agreed schedules.

**Supplier Management**: Manage relationships with approved suppliers.
1st/2nd Level Support
Log calls.
Assign priority to calls low, medium, urgent, high, critical.
Resolve calls.
Update system in real time.
Assign to 2nd Level Support if cannot resolve.
Accountable for follow up and quality closure.
Problem Analysis - Identify recurring problems and report in weekly meeting Alert Management.
Use and update the knowledge base of the system.

**REQUIREMENTS**:
**Diploma / Certificate in Information Technology**: System Support or similar.
Solid Experience of supporting and maintaining production computer systems in a customer facing support environment of at least 5 years
Experience in database systems, reporting and query tools
High level of customer focus and service excellence as they will be handling the support desk across six branches
Excellent written and verbal communication skills at all levels of the business with technical and nontechnical staff
Effective time management skills and ability to prioritize work assignments

**Advantage but not required**:
Basic knowledge of programming advantageous
Financial background advantageous
High level of customer focus and service excellence as they will be handling the support desk across six branches
Excellent written and verbal communication skills at all levels of the business with technical and nontechnical staff
Effective time management skills and ability to prioritize work assignments

**Behavioural Competencies**:
Analytical
Ability to solve problems
Able to build and maintain business relationships
Desire to learn and grow within the organisation
Strong team player

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