Booking Specialist
1 week ago
Myresidence.africa (a sister company of Relocation Africa) is a corporate accommodation agency for the business traveller industry offering vetted serviced executive apartments across Africa. We are growing aggressively and expanding our team to ensure we meet our clients' needs and our own expansion goals.
MyResidence wishes to employ an experienced booking agent to process booking requests. The role requires strong administrative skills, with experience in the hospitality industry, focusing on fulfilling on clients requesting bookings. Our footprint is the entire continent of Africa, where we have over 500 properties across 60 cities. The bookings come primarily from booking agencies, travel managers and direct corporates.
**Location**: Kenilworth, Cape Town
**Salary**: R15,000 - R20,000 (Depending on skills and experience)
**Starting date**: As soon as possible
**Working hours**: 8:30 - 5:00pm (SAST + 2:00 - flexible working structure)
**Qualifications**: Tertiary qualification required - preferably hospitality
**The job description of the booking specialist**:
The role is responsible for fulfilling on booking requests from clients. MyResidence has an administrative portal that holds all the details of our properties. Your responsibility is to respond to requests as they are received, source appropriate properties to present as options to the client, negotiate any specific needs between the client and the property, process confirmed quotes and instruct the finance team to invoice the client and complete the first payment to the property. You will then hand the booking over to the guest liaison role once the booking has been completed.
You will be required to communicate to the property acquisition specialist where additional properties are needed should new locations be requested or if current stock isn't appropriate for a request as well as ensuring that every property has been vetted.
It is an important requirement in this role to be able to negotiate, as for medium term temporary accommodation, the guest may require animals to travel or other special requirements.
You will be developing a relationship with the properties, which will be invaluable when challenges need to be resolved, so being able to deal with high pressure situations will be important.
Administration is a very important part of the job - our system supports the business workflow, and it is extremely important that all steps of the workflow are completed accurately.
Cancellations are a regular occurrence, and you are required to be confident and resilient when enforcing the prior agreed cancellation terms.
**Experience**:
Understanding the booking travel market is important and so having five year's experience in the industry would be a minimum requirement.
**Skills**:
Outlook, Word, Excel experience
Excellent written and spoken English
The ability to work under pressure and meet deadlines
Well organised and self-motivated
Experience in negotiating rates with suppliers
Commercially astute
Has the ability to prioritise tasks in an effective manner
Lively enthusiastic personality
Good numeracy skills
Exceptional attention to detail
-
Cape Town, Western Cape, South Africa Callforce Direct Full time R250 000 - R500 000 per yearCustomer Service Appointment Bookings Specialist (Spanish-speaking)Location: Cape Town CBD Job Summary:We are seeking a bilingual (Spanish/English) Customer Service Appointment Bookings Specialist to handle customer service inquiries, book appointments, and provide exceptional service to our customers. You will work with customers via phone, email, or other...
-
Booking Operations Specialist – Travel
2 weeks ago
Cape Town, South Africa Wilderness Full timeA leading travel company in Cape Town seeks an Intermediate Operations Specialist. The successful candidate will support Travel Designers and manage supplier relationships throughout the booking process. Responsibilities include maintaining booking records, confirming services, and ensuring CRM accuracy. Candidates should have relevant qualifications, 2-3...
-
Cash Book Administrator
2 weeks ago
Cape Town, South Africa Virgin Active South Africa (Pty) Ltd Full time**Your Purpose...** - To make exercise irresistible - Focus on giving our customers an irresistible payment experience - Keep Virgin Active relevant in banking - Build a trusted brand in terms of payment settlement **Your Duties and Responsibilities...** Cash Book Responsibilities - Daily processing of bank transactions. - Daily batch posting and...
-
Cape Town, South Africa Callforce Direct Full timeCustomer Service Appointment Bookings Specialist (Spanish-speaking)Location: Cape Town CBD Job Summary:We are seeking a bilingual (Spanish/English) Customer Service Appointment Bookings Specialist to handle customer service inquiries, book appointments, and provide exceptional service to our customers. You will work with customers via phone, email, or other...
-
Cape Town, South Africa CallForce Full timeOverview Customer Service Appointment Bookings Specialist (Spanish-speaking) — Location: Cape Town CBD We are seeking a bilingual (Spanish/English) Customer Service Appointment Bookings Specialist to handle customer service inquiries, book appointments, and provide exceptional service to our customers. You will work with customers via phone, email, or...
-
Cape Town, South Africa Callforce Direct Full timeCustomer Service Appointment Bookings Specialist (Spanish-speaking)Location: Cape Town CBD Job Summary:We are seeking a bilingual (Spanish/English) Customer Service Appointment Bookings Specialist to handle customer service inquiries, book appointments, and provide exceptional service to our customers. You will work with customers via phone, email, or other...
-
Travel Specialist for Safari Booking Portal
2 days ago
Cape Town, South Africa Ventura TRAVEL Full timeJoin the travel visionaries! At Ventura, we are united by a passion for sustainable tourism and build brands around niche ideas where we connect travelers to destination experts. As our Product & Sales Specialist for Safari Bookings, you will help** build up a** **new brand around Safari Lodges & Game Drive Bookings. **Our vision is to build a brand, where...
-
Customer Service Appointment Bookings Specialist
2 weeks ago
Cape Town, South Africa CallForce Full time R1 - R2Customer Service Appointment Bookings Specialist (Spanish-speaking)Location: Cape Town CBD Job Summary:We are seeking a bilingual (Spanish/English) Customer Service Appointment Bookings Specialist to handle customer service inquiries, book appointments, and provide exceptional service to our customers. You will work with customers via phone, email, or other...
-
Booking Operations Specialist — Travel
2 weeks ago
Cape Town, South Africa Wilderness Full timeA leading travel and safari company based in Cape Town is seeking an Operations Support professional. This role involves liaising with travel designers and suppliers to ensure all bookings are handled accurately and efficiently, maintaining up-to-date booking records, and addressing any issues that arise. Ideal candidates will have 2-3 years of relevant...
-
Customer Service- Booking Specialist
1 week ago
Cape Town, South Africa Teleperformance Full timeOverview: We are looking for a customer service specialist To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Brand by providing quality customer service at every instance, promoting products and services whilst stimulating revenue...
