Field Service Technician

4 days ago

Johannesburg, South Africa Watson-Marlow Fluid Technology Solutions Full time

**Field Service Technician**
**Location: WM South Africa - Unit 6, Cradleview Industrial Park**
**Benefits: Enhanced Carer/Paternity Leave, Additional Holiday, EAP and more**

Watson-Marlow is a global leader in engineering fluid management solutions, catering to industries like life sciences, water treatment, and food processing. Our cutting-edge technology supports our customers in delivering essential products and services, from safe drinking water to therapeutic medicines. We take pride in helping businesses improve efficiency, sustainability, and profitability.

**About the Role**:
We are seeking a skilled Service Centre Technician to join our team and uphold our UK factory Approved Service Center (ASC) standard. In this role, you will be responsible for delivering high-quality technical support and pump servicing to customers, sales engineers, co-workers, and distributors.

**This role will focus on**:

- Perform repairs and servicing of Watson Marlow pumps, including electronic and mechanical fault diagnosis.
- Conduct thorough evaluations of mechanical and electronic faults and provide detailed diagnostic reports.
- Calibrate pumps accurately, including component-level PCB calibration and programmed keypad calibrations.
- Carry out voltage/current signal calibrations, pumphead & tubing calibrations, and software upgrades as per factory instructions.
- Conduct various prescribed tests to ensure repairs meet UK ASC factory standards and guarantee pump durability and performance.
- Complete final inspections on all pumps, issuing Inspection & Release certificates and calibration documentation.
- Prepare reports on product repairs and technical issues for internal meetings with sales and production teams.
- Maintain high-quality standards by ensuring that all test and measuring equipment comply with quality system protocols.
- Collaborate with the EHS Champion to uphold safety standards within the workplace.

**To be successful in this role, you will need**:

- Diploma in Electronics is essential.
- Minimum of 5 years’ experience in a similar role.
- Solid experience in software programming.
- Knowledge of instrumentation systems and communication protocols (RS485, RS323, Ethernet, Profibus, Profinet) is advantageous.
- Strong understanding of EHS (Environment, Health, and Safety) standards.

**About Watson-Marlow

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