Client Service Advisor-2

Posting Description:
**Client Service Advisor: Cyber**

Experienced as a Broker within the Short-term insurance industry? Looking for a career shift? We are hiring

Aon South Africa is hiring a Client Service Advisor within our Cyber team. This is a hybrid role with the flexibility to work both virtually and from our head office in Sandton.

The role of the Client Service Advisor: Cyber is to work closely with Client Manager/ Account Executive or Strategic Account Manager to retain and service existing and prospective clients.

**Aon is in the business of better decisions**

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**
- Responsible for being the primary point of contact for clients
- Contributes to and provides input into the entire client life cycle, on new business and renewals, renewal invites, proposal forms to new business enquiries invoicing, credit control, claims oversight initial stages and pre-renewal meetings, endorsements and/or cancellations.
- Works with New Business Development Executive to generate and co-ordinate internal new business leads to enable the cross-selling strategy
- Works with Client Manager or Strategic Account Manager to ensure high quality, efficient and compliant delivery of all clients servicing administrative/transactional activities
- Provides clients with renewal notices and reminders,
- Provide detailed quote requests to insurers, review renewal or new business enquiry submission and obtain any information which has not been provided
- Needs analysis - to ensure client has correct cover, limits and coverage
- Prepares renewal instruction forms, quotes, closing instructions
- Communicates with insurers on any negotiations such as discounts, coverage, endorsements following requests from clients.
- Manages and facilitates the cancellation process and creates the necessary documentation
- Fulfils the primary point of contact for clients providing services and resolving queries in terms of claims, other products, consulting services
- Assists in the day to day running of clients’ risk and insurance programmes, producing and checking documentation where required
- Liaises with the outsource supplier to pass on appropriate work and ensure standards are met (where outsource partner exists)
- Contributes to all client planning meetings and attends and contributes to internal and external client meetings

**How this opportunity is different**

What makes Aon different are the people and the culture. Aon colleagues support each other, across geographies and solution lines. Aon has the tools plus depth and breadth of experience to drive great outcomes for our clients, while providing the optimal environment for the career and personal growth of our colleagues.

**Skills and experience that will lead to success**

**Qualifications.**
- A minimum of Grade 12 or equivalent
- A Bachelor’s degree in the Cyber space/Risk Management Insurance is preferable.
- Cyber Accreditation is advantageous.
- Must be registered as a representative with the FSCA in terms of the FAIS Act.

**Knowledge.**
- Working knowledge in Cyber and/or Financial Lines Insurance.
- Excellent knowledge of policy wordings
- An extensive knowledge of the South African and international short-term insurance markets will be advantageous
- An in-depth strategic knowledge of industry and business strategies and company goals will prove beneficial.
- Digital literacy with advanced know-how in MS Word and Excel.

**Skills and Attributes.**
- Sophisticated analytical, technical and problem-solving skills and abilities
- Ability to communicate effectively
- Good interpersonal and organizational skills
- Ability to work optimally in and with teams.

**Experience.**
- Have a minimum of 2 - 5 years’ experience in a similar or related role
- Cyber/PI or PL experience as a broker is advantageous
- Prior experience in broking would be beneficial.

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to