Front Desk Coordinator

Luxury brand Africology is looking for a self-motivated and attentive Front Desk Coordinator who will be responsible for the full front desk function with a strong focus on quality control within our high-end spa. Due to the nature of our business, weekend work is required and being available to "stand-in" for another staff member on short notice might be necessary from time to time. **Immediate Availability Advantageous** **Front Desk** - Responsible for the full front desk function - answering phones, make bookings etc - Ensure adherence to all SOP's within the spa - Ensure optimal day to day running of the spa - Daily reporting on operations to HO - Laundry Management - Maintenance and Security - Stock audits done weekly & monthly - Manage daily housekeeping - Opening/closing duties **Quality Control** - Hands-on approach required with all Spa operations - Systems Orientated - Process driven and follow through **NB**: - Application of industry best practices - Strong knowledge of customer care processes and techniques