Telesales

**TELESALES CONSULTANTS**

**Reporting to**: Business Development Manager

**Job Purpose**: As a telesales consultant, you will act as a liaison between our business and the customer in order to establish trust, increase knowledge, and drive more telesales for Nimble Group. In addition, the telesales consultant will be responsible for daily cold calling and introducing the Nimble brand to all our prospective clients.

**Location**: Sandton, Johannesburg

**KEY PERFORMANCE AREAS**:
Under the management / direction of the Business Development Manager, the Telesales Consultant will have the following responsibilities (including but not limited to):

- Manage an existing client base
- Provide daily support to clients
- Provide monthly feedback reports
- Organically grow the customer base through upselling and cross selling
- Schedule sales appointments with current and prospective customers
- Maintain in-depth product knowledge and educate customers about all our products and services.
- Generate and track new leads to continue expanding the reach of the business
- Identify innovative ways to introduce Nimble business to all our prospecting clients.
- Collaborate with other key industry players to develop and implement new sales strategies
- Meet with other associates and telesales consultants to discuss innovative ways to effectively sell to customers
- Constantly seek new ways to make products more attractive to current and prospective customers
- Demonstrate advanced telesales knowledge, and stay up to date on all company policies and procedures

**REQUIREMENTS**:

- A matric qualification
- A minimum of 1-3 years of experience in a related Sales (business to business) and Customer Service role, telesales experience is preferable
- Must be able to deal with technical product information i.e. Business Process Outsourcing and Accounts Receivable Management
- MS Office experience at a basic - intermediate level
- MS Word
- MS Excel
- MS Outlook
- Working experience on a CRM system would be advantageous
- Working experience on the Norman collections system would be advantageous
- South African citizen
- Credit and criminal clear

**Skills/Knowledge/Attributes**:

- Strong presentation and negotiation skills
- Ability to effectively communicate with colleagues and customers - both verbal and written
- Resilience, persistence, and a willingness to cope with rejection
- Excellent organization and time management capabilities
- Ability to build strong working relationships both internal and external
- Ability to persuade, influence and negotiate effectively at all levels within and outside the organisation
- Ability to set high standards and consistently achieve them
- Reliable and self-motivated
- Ability to use own initiative
- Ability to perform effectively when there are pressure peaks
- Sets high standards and consistently achieves them
- Confident, friendly, and outgoing personality
- Customer service-oriented attitude
- High degree of accuracy
- Thrive as an individual and as part of a team

**Remuneration Structure**:

- A basic salary
- Commission earning potential
- Benefits at the full cost to the Employer;
- o Funeral Cover (at the full cost of the employer)
- o Life Cover (at the full cost of the Employer)
- o Disability Cover (at the full cost of the Employer)

**Working Hours**:
You will be required to work a maximum of 45 hours per week.

**Mo**nday to Friday**: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.

**NB**:
**This appointment will be made in line with the Nimble Group Employment equity plan.