Executive Head Operations: Ggi

**Introduction**
- Develop, implement and oversee the strategic and operational functioning of the Guardrisk General Insurance business to drive effieciency and business growth.**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.**Role Purpose**
- Develop, implement and oversee the strategic and operational functioning of the Guardrisk General Insurance business to drive effieciency and business growth.**Requirements**:

- Relevant business degree
- Post
- graduate qualification in finance or business management
- MBA will be preferred
- At least 10+ years’ experience in the financial services industry (essential)
- At least 5 - 8 years’ experience at operational management level (essential)
- Insurance industry experience (desirable)
- Knowledge of people management, risk management, technology, budget and resource development, and strategic planning
- Working knowledge of data analysis and performance/operational metrics
- Understanding of the insurance and financial services industry and legislative requirements
- Fundamental understanding of the financial advisory industry, the regulatory framework, the advisor and business model trends in the SA operating environment
- Understanding of the information technology discipline and landscape
- Understanding of corporate governance principles and practices

**Duties & Responsibilities**
- Contribute to the development of the business’ strategic policies and plans to deliver on business outcomes
- Develop an operations plan that aligns to and supports the business’ strategy, goals and objectives
- Align operational departments / functional teams into a collaborative group that focuses on achieving goals and continuous improvement
- Deliver on service level agreements applicable to clients and internal and external stakeholders to ensure client expectations are managed
- Plan for handling work outputs, pull together interdependent activities and decide on priorities, standards and procedures to ensure operational excellence
- Provide quality reports and presentations within agreed timeframe
- Develop and implement people capacity plans in line with delivery and performance objectives, on budget and in partnership with specialised areas
- Develop, recommend and implement updated and new operations policies (e.g., pricing, new products, training) to continuously improve customer satisfaction and impact
- Lead the development of initiatives that will continuously improve the organisation’s service delivery capability
- Recommend and positively influence, direct and implement changes to optimise organisational processes, systems, policies and procedures
- Develop and ensure implementation of practices which build service delivery excellence and encourage others to provide exceptional customer service
- Develop, implement and monitor service level agreements and delivery thereof aligned to operations strategy
- Drive and monitor process improvement and regularly report on progress
- Ensure an effective risk management framework is operationalised
- Implement corporate governance and IT discipline, in multiple practice areas to identify and manage risk exposure liability
- Build and maintain relationships with clients and stakeholders that promote cross delivery practice solutions
- Contribute to sustaining a competitive edge through external networking and benchmarking and representation on related forums
- Define fair and innovative client service practices which build rewarding relationships and allows team to provide exceptional client service
- Engage with key internal and external stakeholders to identify changing client needs and make recommendations to align service offering with client needs
- Manage a client service excellence culture which builds enduring relationships and allows team to provide exceptional client service
- Manage the introduction of new channels for client interaction in order to improve client services against service expectations
- Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity
- Develop, implement and manage a People Capability plan that ensures that the function has the human resources and skills required to deliver on the strategy for the short-, medium
- and long-term
- Identify, attract, appoint, grow, engage, reward and retain top talent to drive strategic execution
- Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values
- Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness
- Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members
- Identify employee growth and development needs and schedule interventions to enable ong