Yc: IT Support

**YC: IT Support**
Department : DSIT (BP15510)

**Job Overview**

**Responsibilities and Duties**
Responsibilities at Professional Development
- Support users by explaining system capabilities, handling questions and solving incidents
- Identify actual and potential software problems and provide analysis to the maintenance team according to Incident Management principles
- Respect commitments according to the support part of the Assignment Agreements
- Follow recommended Ways of Working with Incident & Knowledge Management systems for reporting and tracking
- Attend relevant Group IT communities and forums
- Command of English - as per QDB requirement specified in the matrix

Additional Responsibilities at Professional Development
- Acquire sufficient knowledge of business processes in the area of assignment
- Analyze user problems in areas of responsibility and support business users with efficient usage of the systems
- Follow recommended Ways of Working with Incident, Problem & Knowledge Management systems and share Best Practices within teams, write articles in support knowledge base to improve efficiency
- Understanding of Devops principles and Lean Way of Working
- Participate actively & suggest ideas in relevant Group IT communities and forums
- Identify scope of automation in repetitive tasks
- Command of English - as per QDB requirement specified in the matrix

Additional Responsibilities at Professional Development
- Participate in project phases including: testing, deployment planning & preparing for the support phase, roll-out, etc. along with project teams
- Acquire sufficient knowledge of business processes in the multiple areas of assignment across solutions
- Analyze user problems spread across multiple systems and resolve incidents in liaison with developers/functional consultants as needed
- Suggest optimized Ways of Working with Incident & Knowledge Management systems to improve efficiency in operations & processes
- Technically lead and supervise other Application Support Professionals within their area of responsibility, review knowledge base articles
- Possess good understanding of DevOps principles and mobilizes the teams to work in a DevOps setup as applicable
- Active contribution in relevant Group IT communities and bodies with respect to process improvements & best practice sharing
- Identify scope of automation in repetitive tasks and plan efficiency improvement in system operations through usage of advanced technologies like RPA, Chatbot etc
- Command of English - as per QDB requirement specified in the matrix

**Minimum qualifications**
- Proven Qualification in IT (Diploma &/ Degree)
- Relevant Technical, Business and Soft Skills Training
- Command of English - (as per QDB skill G030)
- Understanding of Devops principles and Lean Way of Working

**About UD Trucks**

Part of the Isuzu group, UD Trucks is a global leading international commercial vehicle solutions provider headquartered in Japan. At UD Trucks, we are defining the next generation of smart logistics solutions through advanced innovations in automation, electro mobility and connectivity. UD Trucks develops, manufactures and sells a wide range of heavy, medium and light-duty trucks, operating in more than 60 countries across all continents. Our trucks and people go the extra mile for our customers and business partners, day in and day out.

We are an 8,000+ strong team of colleagues with 40 nationalities who bring diversity and passion in delivering our products and services. We trust each other, work collaboratively and embrace change. At UD Trucks, our purpose is Better Life - to make life better for people and the planet. We have developed a culture that promotes:
**Diverse and friendly culture** - Strong culture of diversity and inclusion, organizing annual events, daily activities and open communication platforms including various internal voluntary networks.
**Empowered growth** - Global exposure and growth opportunities across functions and countries through internal mobility system and self-driven career opportunities, building a learning organization by enabling self-managed learning supported by the UD Academy.
**Flexibility with trust **- We continue to fully support both remote working (where and when applicable) and flexible working hours, we actively encourage our colleagues to maintain a good work/life balance. You will have the autonomy and flexibility to split your working time between both our wonderful, modern and equipped HQ and remotely.

Be part of our journey to create Better Life for society, for our customers and for yourself. UD Trucks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our colleagues.