Client Relations Officer
4 days ago
Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana, Kenya. Please contact Reward for details.
Job Description
Key Responsibilities
- Client Interaction & Support
- Resolve client queries related to account management, trade execution, settlement processes, corporate actions, and other stockbroking-related services.
- End-to-End Query Resolution
- Take full ownership of client issues, ensuring they are resolved efficiently and accurately.
- Coordinate with internal departments (e.g., trading, operations, compliance) to address client needs.
- Account Management
- Assist clients with onboarding, account opening, and documentation requirements.
- Provide guidance on platform navigation and ensure clients are fully equipped to trade effectively.
- Client Relationship Management
- Build and maintain strong client relationships to enhance client retention and satisfaction.
- Identify opportunities to upsell additional services or products that benefit clients.
- Compliance & Risk Awareness
- Ensure adherence to regulatory requirements and company policies in all client interactions.
- Keep abreast of stockbroking industry developments, products, and regulations.
- Reporting & Feedback
- Maintain detailed records of client interactions in the CRM system.
- Provide feedback to management on recurring client concerns or suggestions to improve service delivery.
Qualifications & Skills
- Educational Background:
- Bachelor’s degree in Finance, Business Administration, or a related field preferred.
- Experience:
- Minimum of 2-3 years in a client service or support role within the stockbroking or financial services industry.
- Experience with stock trading platforms and market knowledge is advantageous.
- Skills:
- Strong communication and interpersonal skills.
- Problem-solving abilities with a proactive mindset.
- Ability to handle pressure and multitask in a dynamic environment.
- Detail-oriented with excellent organizational skills.
- Proficiency in Microsoft Office Suite and CRM systems.
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_
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