Senior Transitions Manager

2 weeks ago

Cape Town, South Africa O'Dwyer Personnel Full time

Award winning internal BPO seeks to employ a Senior Transitions Manager.

Basic Function
- Ensuring that the Transitions are successful. In addition to enabling seamless Transitions, building capability of the Transitions function, bring thought leadership to the table that improves Transitions set up and implementation.
- Lead new business pursuits (RFPs) to develop customized solutions.
- Manage Transitions of a specific client engagement as the Lead when an opportunity translates into new business.
- Execute transition of processes with end to end accountability
- Work closely with internal and external shareholders on onsite projects
- Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility.
- The job will involve extensive interaction with business users, senior management and IT personnel.
- To lead client engagements, ensuring consistent service delivery
- Business development in select accounts
- Transitions Reviews. Program Leads, Transitions Managers, Operations Leads, Operations Managers, Quality and PE team
- Solutioning and implementation design. BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case by case basis
- Training and Development. Program Leads, Transitions Managers, Training function, external vendors as needed

**Requirements**:

- 10+ years of experience, most of which should be in BPO environment
- 3+ years of the BPO Transitions experience
- Hands-on experience of migrating processes
- Program Management experience of a small to medium size engagement
- Valid (5 year) US &/or UK visa will be an added advantage

**Salary**: R800,000.00 - R910,000.00 per year

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

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