Specialist: Network and Voice

1 day ago


Menlyn Park, South Africa Assupol Life Ltd. Full time

1. Provide support and maintain the voice infrastructure.
- Monitor voice servers, SIP trunks and gateways for problems (Switchboard system, Call mangers, Transcoders, Session Boarder Controllers, and voice gateways)
- Create user profiles on the cisco phones; add phones and user profiles to call managers; allocate to relevant groups and create hunting groups
- Create user profiles on the soft phones; configure extensions and allocate to relevant groups and create different forwarding options
- Create integrations with external parties for automatic loading of leads and create different campaigns (SMS campaigns, TV ads etc.)
- Provide support to end-users for cisco handsets and call center soft phones
- Provide IP Telephony troubleshooting of all Assupol voice systems.
- Configure and support polycom and cisco phones teleconferencing.
- Support and maintain billing system (voice engine) (MAN3000)
- Monitor recording of calls on cisco handsets and Real Connect
- Monitor that voice loggers’ servers are operational and attend to errors received.
- Provide end to end support for the Call Center telephony system.
- Perform trunk traffic analysis.
- Conduct weekly cisco telephony and call center voice system back-ups.
- Conduct backups of switches and when changes occur

2. Configure and monitor LAN/WAN infrastructure.
- Troubleshoot switches and network links when problems occur.
- Configure and support LAN switches.
- Monitor data lines and check performance in Head Office and branches.

4. Liaise and correspond with 3rd party suppliers.
- Obtain quotations from suppliers.
- Conduct proof of concept when required.
- Report and follow up on faulty lines

5. Provide reports
- Submit performance reports and servers monthly

Submit reports on the telephony system performance on a monthly basis

Knowledge and Skills

Formal Education
- IT related degree/diploma

Technical/Legal Certification
- N+
- CCNA/CCNP Collaboration a must
- CCNA/CCNPF Routing & Switching An advantage.
- CCNA Wireless an advantage.

Experience
- IT experience: 5 years minimum
- Insurance industry experience: 3 years (Advantage)



  • Menlyn Park, South Africa Assupol Life Ltd. Full time

    1. Provide support and maintain VOIP infrastructure. - Monitor voice servers (Cisco and Real Connect), SIP trunks and gateways for problems (Switchboard system, Cisco Call mangers, Cisco Transcoders, Cisco Session Boarder Controllers, and Cisco voice gateways) - Create user profiles for Cisco phones; add Cisco phones and user profiles to the CUCM; assign...


  • Menlyn Park, South Africa Assupol Full time

    Description - 1. Strategy and Planning- Create and maintain the enterprise’s robust Network architecture design. - Drive the evaluation, development and implementation of network standards, procedures and guidelines to accommodate multiple platforms and diverse system environments. - Test, evaluate and install network enhancements to ensure that they are...


  • Menlyn Park, South Africa Assupol Full time

    Description **1. Align digital goals in line with the CA strategy and overall business objectives.** digital transformation journey - important role in delivering content to a wider audience, increasing brand awareness and gives us more advertising collateral for our products and services which will, in turn, generate leads and contribute to our revenue...


  • Menlyn Park, South Africa Assupol Life Ltd. Full time

    Main Outputs and Responsibilities for this position: 1. Monitor and control server hardware and software - Determine server needs by function - Propose hardware specifications - Set up and test server - Implement on live network - Monitor and maintain server - Monitor server resources - Patch management **Above also applies to special projects 2. Manage...


  • Kempton Park, South Africa FLSmidth, Inc. Full time

    Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make that difference. It’s a big responsibility, and we are committed to making an impactful difference. We need your skills, curiosity, and drive for change to fulfill our goal. Together, we enable our...


  • Kempton Park, South Africa Xylem Full time

    Xylem |ˈzīləm| 1) The tissue in plants that brings water upward from the roots; 2) a leading global water technology company. Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water...


  • Menlyn Maine Central Square, South Africa Absa Group Full time

    Empowering Africa's tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...


  • Menlyn Maine Central Square, South Africa Absa Group Full time R900 000 - R1 200 000 per year

    Empowering Africa's tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryAre...


  • Kempton Park, South Africa DSV - Global Transport and Logistics Full time

    A leading logistics company in Kempton Park is looking for a Control Tower Specialist to manage SCM Control Tower activities. The ideal candidate will have at least 3 years of experience in the freight forwarding industry, strong analytical skills, and proficiency in Microsoft Office. This full-time position offers an opportunity to contribute to a dynamic...


  • Kempton Park, South Africa DSV Full time

    **DSV - Global transport and logistics** Location: Gauteng Job Posting Title: Senior IT Specialist, Healthcare Time Type: Full Time **Main Purpose of the Role** **Job-Related Requirements** - A Bachelor or Post grad in IT - An education or certification or demonstrable experience in enterprise integration platforms (BizTalk, IBM MQ, Sterling Integrator...