Product Specialist Hpgr Services

3 days ago

Kempton Park, South Africa FLSmidth, Inc. Full time

Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make that difference. It’s a big responsibility, and we are committed to making an impactful difference. We need your skills, curiosity, and drive for change to fulfill our goal. Together, we enable our customers to produce the materials and technology needed for a better future. Come see the FLSmidth difference.

Position: Product Specialist in HPGR Services

The Product Specialist for HPGR (High Pressure Grinding Roll) Services plays a critical role in enabling regional success by providing technical and strategic support to sales and service teams. This role bridges global service strategies with regional execution, ensuring that lifecycle offerings and modernization initiatives are effectively implemented. The Product Specialist contributes to business development, supports financial performance through strategic pricing, and ensures the delivery of integrated service solutions - including spare parts and wear surface technologies - that enhance the reliability and efficiency of the installed base throughout its lifecycle. A strong understanding of modernization opportunities and customer needs is essential to be the voice of the customer to drive continuous improvement and long-term value for clients.

Key Responsibilities:

- Act as the regional technical expert for HPGR services, supporting sales teams with solution development and customer engagement.
- Translate complex engineering concepts into clear, customer-focused value propositions.
- Develop and implement regional business plans aligned with global HPGR service strategies.
- Monitor market trends and competitor activities to identify growth opportunities and inform service offerings.
- Collaborate with the regional Service Center to ensure high-quality execution of reconditioning and refurbishment services.
- Align regional service processes with global quality standards and drive continuous improvement initiatives.
- Coordinate cross-functional efforts between engineering, supply chain, and operations to ensure service readiness and delivery.
- Facilitate knowledge transfer and technical training for internal teams and customers.
- Support business development by identifying new service opportunities and contributing to contract negotiations.
- Track and analyze regional KPIs to drive performance improvements and enhance customer satisfaction.

Qualifications:

- Bachelor’s or Master’s degree in Mechanical Engineering, Mining Engineering, or related field.
- Minimum 5 years of experience in a technical-commercial role, preferably in mining or heavy industry.
- Strong understanding of HPGR technology and service lifecycle.
- Proven ability to work cross-functionally in a global matrix organization.
- Excellent communication, presentation, and stakeholder management skills.
- Fluent in English; additional regional languages are a plus.
- Willingness to travel within the region (up to 50%).

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