Triton Express: Branch Manager

**RESPONSIBILITIES**:
**Developing new business by**
- Prospecting for new business by opportunity identification, area and business review, making telephonic contact and cold calling
- Qualifying potential clients in terms of requirements (volumes, distribution areas, current providers, cargo types, etc.)
- Typing client quotations and scheduling meetings
- Formally presenting the business proposal
- Conducting follow-up and progress calls
- Obtaining client proposal acceptances
- Preparing / submitting weekly new business reports/sales filters
- Gathering market intelligence / information in terms of freight service opportunities, competitor activities, and reports, accordingly

**Achieving branch sales results by**
- Understanding sales expectations, monitoring own performance, and correcting where needed
- Identifying target markets / sales opportunities and routes
- Preparing sales filters, assessing clients against standard profiles, reviewing and setting rates
- Obtaining approval for new client proposals
- Monitoring, investigating, administering and approving client claims

**Maintaining client services and sales volumes by**
- Handling client enquiries, queries and problems and facilitating resolutions
- Conducting monthly and weekly service call visitations
- Identifying and capitalizing on service / sale extension opportunities
- Advising rate increases and processing procedural changes
- Building client relationships at all levels
- Scheduling and maintaining client visitation roster
- Preparing weekly visitation reports
- Identifying client sales volume declines and implementing corrective action

**Determining branch strategies by**
- Gathering pertinent business freight service and operational information
- Identifying and evaluating trends and opportunities
- Determining sales / operational strategies, defining objectives, and evaluating the outcome

**Achieving operational results by**
- Reviewing operations performance via Freightware and management reports in terms of damages, claims, productivity, PODS processed, load times, customer complaints, delivery problems, special requirements etc.
- Monitoring fleet needs, maintenance costing and sub-contractor service levels
- Handling major customer complaints and problems
- Conducting route re-engineering, as indicated
- Recommending new operations policy/procedures and methods

**Maintaining branch administration and financial control by**
- Reviewing and authorising creditors’ payments/reconciliations
- Reviewing / authorising petty cash expenditure and reconciliation
- Authorising branch expenditure within agreed limits
- Reviewing and authorising staff change documentation including engagements, terminations, salary/wage adjustments, transfers, promotions etc
- Reviewing branch profit and loss accounts, taking and maintaining appropriate action
- Monitoring outstanding debts and implementing collections, as indicated
- Undertaking branch assets and freight security auditing, investigating and reporting on deviations from asset register or freight holding reports
- Ensuring the maintenance and Integrity of the branch IT and communication systems

**Maintaining staffing levels, identifying training and development needs within the branch by**
- Recruiting and selecting branch staff
- Ensuring the orientation of all new and promoted employees
- Developing / ensuring implementation of branch training and development plans
- Ensuring a safe, healthy and secure working environment and compliance with Labour Legislation
- Developing succession and EE plans and personal growth opportunities
- Developing / reviewing position descriptions, communicating job expectations to direct reporting, managing performance, coaching, counseling and disciplining employees to ensure the achievement of performance and productivity standards
- Ensuring compliance with all HR policies, practices, and administrative procedures

**REQUIREMENTS**:

- Grade 12 Minimum (Matric)
- Basic knowledge on Managerial / people management principles
- Sales budgeting knowledge
- Strategic Management
- Approximately 3 to 4 years in Transport or freight related environment
- In depth understanding of freight processes, including freightware and similar management systems
- Basic understanding of road transport and traffic ordinances in SA
- Basic understanding of all organisational discipline (Marketing, HR, finance and info technology etc.)
- Computer operation, Basic MS Word, Intermediate Excel, PowerPoint
- Formal presentation and group facilitation
- Financial interpretation
- Problem solving skills
- Excellent interpersonal skills
- Ability to handle customer queries and complaints - taking the necessary correct action as and when required
- Ability to work under pressure and to meet deadlines the majority of the time
- Ability to work unsociable hours as and when required
- Ability to communicate on all levels - both internally and externally
- Ability to work unsupervised