Product Operations Lead

5 days ago

Cape Town, South Africa Pepkor Payments & Lending Full time

The Product Operations Lead ensures the smooth execution, operational support, and lifecycle management of all customer-facing components within the Product Portfolio. This role bridges delivery, stakeholder engagement, and operational escalation—driving clarity across BA and ops teams, coordinating OEM lifecycle activities, and ensuring that customer-facing product experiences are stable, compliant, and aligned with business expectations. Additionally, the Product Operation Lead supports Agile execution, manages inbound queries, and ensures product outcomes meet business and customer needs. The role also includes leading and mentoring a team of Business Analysts and operational personnel to foster excellence in delivery and performance.

Key Responsibilities:
1. Vision, Goals and Measurement

- Align product goals with business objectives and performance metrics
- Own and communicate product vision across teams and stakeholders
- Ensure customer-facing product components reflect agreed business outcomes

2. Risk Mitigation

- Identify and escalate risks early to prevent delivery disruption
- Propose mitigations and maintain operational stability across customer-facing flows
- Ensure adherence to agreed SLAs across operational workflows
- Implement corrective actions when SLA breaches occur, and escalate where necessary

3. BA & Ops Team Leadership

- Lead and mentor BA and operations staff
- Ensure high-quality requirements and effective cross-functional handoff
- Triage and resolve operational escalations into the product area, especially those impacting customers
- Analyze recurring operational escalations and present actionable requirements or solutions to prevent recurrence
- Maintain clear documentation of escalation patterns and resolution strategies

4. Stakeholder Management

- Collaborate across business, IT, and other product teams
- Build trust and facilitate decision-making with stakeholders
- Manage dependencies and ensure alignment across functions
- Communicate effectively across technical and non-technical audiences, ensuring clarity, alignment, and trust
- Deliver concise, actionable updates to stakeholders on SLA performance and operational risks
- 5. OEM Lifecycle Management

- Own onboarding, configuration, and deprecation of OEMs
- Manage Trustonic integration and device provisioning logic
- Respond to inbound queries from repair centres and external partners
- Maintain OEM roadmap and ensure backend alignment with customer-facing logic

Behavioral & Functional Competencies

- Relationship Building
- Attention to detail
- Exceptional communication
- Conflict resolution skills
- Leadership
- Product Lifecycle & Customer-Facing Coordination
- OEM Lifecycle & Partner Management
- SLA Adherence & Time Management
- Operational Escalation Analysis & Resolution
- Analytical & Facilitation Skills

Qualifications and Experience

- Relevant IT degree/diploma or Diploma / Degree in Business Administration or related.
- Certified Product Owner (CPO) - Highly beneficial
- Minimum 5-years in product operations, delivery or product ownership

Pepkor Payments and Lending is committed to creating equal employment opportunities.

  • Product Management Consultant

    1 week ago

    Cape Town, South Africa Product People Full time

    **Product People**is the premier destination for Product Management services in Europe. Our in-house staff helps cover parental leaves, discover/deliver great products, and accelerate transformation by acting as bar-raising pacesetters. We empower our Product community of 50,000 members to share knowledge generously whilst managing the unglamorous hands-on...

  • Product Operations Lead

    1 week ago

    Cape Town, Western Cape, South Africa Pepkor Payments & Lending Full time R600 000 - R1 200 000 per year

    The Product Operations Lead ensures the smooth execution, operational support, and lifecycle management of all customer-facing components within the Product Portfolio. This role bridges delivery, stakeholder engagement, and operational escalation—driving clarity across BA and ops teams, coordinating OEM lifecycle activities, and ensuring that...

  • Product Operations Lead

    3 weeks ago

    Cape Town, South Africa Capital H Staffing And Advisory Solutions Full time

    The Product Operations Lead ensures smooth execution, operational support, and lifecycle management of all customer-facing components within the Product Portfolio. This role bridges delivery, stakeholder engagement, and operational escalation, driving clarity across BA and ops teams, coordinating OEM lifecycle activities, and ensuring that customer-facing...

  • Product Operations Lead

    3 weeks ago

    Cape Town, South Africa CapitalH Full time

    The Product Operations Lead ensures smooth execution, operational support, and lifecycle management of all customer-facing components within the Product Portfolio. This role bridges delivery, stakeholder engagement, and operational escalation, driving clarity across BA and ops teams, coordinating OEM lifecycle activities, and ensuring that customer-facing...

  • Product Operations Lead

    2 weeks ago

    Cape Town, South Africa GG Financial Recruitment Full time

    A successful Multinational Company based in Kuilsriver is looking for a Product Operations Lead.Minimum 5-years in product operations, delivery or product ownership Experience in a software development team that is diligently applying Agile/ Scrum principles, practices, and theory is preferred Relevant IT degree/diploma or Diploma / Degree in Business...

  • Chief Operating Officer

    1 week ago

    Cape Town, South Africa Lead Capital Group Full time

    ABOUT US We are a rapidly growing immigration services company with a strong focus on sales performance and client acquisition. Based in Cape Town, our dynamic sales call center drives revenue growth by delivering outstanding client experiences in a fast‑paced, competitive environment. We manage high‑volume sales pipelines, tailor client solutions, and...

  • Chief Operating Officer

    4 weeks ago

    Cape Town, South Africa Lead Capital Group Full time

    ABOUT US We are a rapidly growing immigration services company with a strong focus on sales performance and client acquisition. Based in Cape Town, our dynamic sales call center drives revenue growth by delivering outstanding client experiences in a fast-paced, competitive environment. We manage high-volume sales pipelines, tailor client solutions, and...

  • Chief Operating Officer

    1 week ago

    Cape Town, South Africa Lead Capital Group Full time

    **ABOUT US** We are a rapidly growing immigration services company with a strong focus on sales performance and client acquisition. Based in Cape Town, our dynamic sales call center drives revenue growth by delivering outstanding client experiences in a fast-paced, competitive environment. We manage high-volume sales pipelines, tailor client solutions, and...

  • Lead Generation Call Centre Agent

    2 weeks ago

    Cape Town, South Africa Lead Robot Full time

    Company Description As a LeadRobot Agent, you get to bring your personality to work every day and connect with others through meaningful interactions. Through these connections, you will be able to offer people a variety of opportunities, from giving them a chance to better their financial situations to joining amazing causes that will benefit them and the...

  • Production Lead

    2 weeks ago

    Cape Town, South Africa Ecowize Full time

    The Production Lead oversees overall production activities, ensuring cost-effective and timely production. This role includes developing production schedules, applying lean principles, managing warehouse operations via ERP systems, and maintaining ISO compliance. Emphasis is placed on optimization, quality, collaborating with multiple departments, and...