Head of Delivery

**Location: Cape Town**

**Reporting Line: Chief Operating Officer (Cape Town)**

**Working Practices: Hybrid. Monday and Thursday in office - remaining days remote.**

**Employment type: Permanent**

Are you a **strategic leader** passionate about **driving high-impact global projects**? Do you thrive in **fast-paced, dynamic environments**, ensuring teams deliver excellence at scale? If so, this opportunity is for you

As **Head of Delivery**, you will lead the execution of complex, **global online learning projects**, ensuring they are delivered **on time, within budget, and at the highest quality standards**. You will oversee a team of **Delivery Managers and Project Managers**, optimizing project management practices and ensuring seamless collaboration across all core departments. With clients primarily based in the **US and other international markets**, this role demands a **global mindset, strong stakeholder management, and commercial acumen**. As online education continues to evolve, you will play a key role in **shaping how innovative learning experiences are brought to life**, working at the intersection of **technology, education, and consulting**.

Beyond execution, you will be a **strategic driver of growth**, ensuring that the delivery function not only meets today’s challenges but is continuously evolving to **scale efficiently, drive innovation, and exceed client expectations**. Reporting directly to the **COO**, you will have the opportunity to influence the company’s **long-term delivery strategy**, implement **best-in-class project execution methodologies**, and foster a **high-performance culture** within the team. If you are a **proven leader** who thrives in **global, client-centric environments** and is ready to **elevate the future of online learning delivery**, we want to hear from you

**Key Responsibilities**:
**Leadership & Stakeholder Management**
- Foster a high-performing department by ensuring appropriate team composition and enabling a supportive, growth-oriented environment through leadership and collaboration.
- Act as a trusted leader and point of contact for peers and executives, driving cross-functional initiatives and advocating for continuous improvement.
- Foster growth and performance within the team by providing clear expectations, addressing performance challenges, and equipping them with tools, guidance, and skills to succeed.
- Cultivate a positive and collaborative team community culture that promotes retention, alignment with company values, and active engagement.

**Client & Project Delivery**
- Oversee project execution to ensure on-time, on-budget, and high-quality delivery, balancing priorities across global clients.
- Support the team in managing clients effectively to drive repeat business, intervening strategically in escalations to resolve issues and empower the team.
- Ensure adherence to Quality Control (QC) metrics, driving consistent project excellence and process improvements.

**Financial & Operational Performance**
- Demonstrate advanced commercial acumen and strategic thinking with respect to clients and financial performance of projects
- Collaborate with Finance and ‘squads’ to track project profitability, ensuring projects remain within scope and budget, and that financial targets are met.
- Optimize resource allocation, balancing workloads across squads to maximize efficiency and prevent under
- or over-utilization.
- Implement and refine systems and processes that enhance efficiency, ensure adherence to standards, and promote continuous improvement through innovation and collaboration.

**Growth & Business Development**
- Identify and capitalize on upsell and cross-sell opportunities within client accounts, working with DMs and PMs to drive revenue growth.
- Work closely with Sales and Leadership to align delivery operations with long-term business strategy and expansion plans.

**What does success look like?**
- An engaged, skilled, motivated and high performing project management and QC team
- Projects are delivered on time and within budget to a high standard, meeting company objectives
- Actions are taken to prevent client escalations, and where they do happen, this role owns satisfactory resolution
- High client satisfaction and repeat business through strong relationship and stakeholder management

**Requirements**:
**Experience**
- 10+ years in project management leadership roles, preferably in consulting or digital services.
- Experience managing project managers and/or large project teams.
- Proven track record of driving operational efficiency, improving team performance, and managing complex global projects.
- Strong experience in client engagement, financial management and budgetary processes.
- EdTech experience is strongly preferred.

**Skills and Competencies**
- Familiarity with project management tools, resource planning, and AI-driven process improvements.
- Leadership & People Management - Ability to motivate, mentor,