Support Desk Manager

2 weeks ago

Bellville, South Africa Helderberg Personnel Full time

freight forwarding|logistics|support desk manager

**Job Purpose: Responsible for all aspects related to the effective management and leadership of the Clearing and Forwarding support desk in Cape Town**

**Knowledge**:

- Previous experience with preparing fresh produce C&F documentation
- Thorough understanding of and working experience with document framing
- Proficient system/IT skills

**Responsibilities**:
Manage support desk process:

- Ensure Specialist Desk procedures are implemented, regularly reviewed, updated and followed
- In conjunction with C&F Exco set Goals for all specialist desk functions
- Analyse Daily reports in order to ensure goals are met.
- Proactively identify potential problem files/areas
- Resolve problem files/areas by liaising with relevant stakeholders (internal & external)

General Administration:

- Check related invoices for accuracy
- Co-ordinating Drivers

Manage our team in conjunction with HR and EXCO:

- Plan and budget staff according to seasonal requirements
- Plan and manage staff leave in accordance with operational and statutory requirements
- Develop staff ensuring continuous learning of the Team to improve overall staff competencies
- Effectively communicate and ensure compliance with company goals, values, strategy and policies
- Maintain a credible leadership profile in line with the Organisational culture both internally and externally
- Ensure all staff performance are managed in accordance with the company performance appraisal system aligned with the company
- Ensure staff have the tools (hardware) and support to be effective and productive
- Ensure the team is functioning as a productive positive unit, working together well with other departments, while maintaining high work standards
- Support staff to resolve issues and overcome challenges
- Manage / Do Brilliant in Basic reports

**Work standards**:

- Communicate and liaise effectively with all levels within the company
- Demonstrate servant leadership and a strong service orientation
- Set deliverables and ensure that goals are achieved / drive deliverables and deadlines
- Demonstrate patience, humility and active listening
- Develop professional internal and external business relationships
- Think pro-actively and keep an open mind Consistent with management of process, procedure and practice

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