Regional Manager

2 weeks ago

Gauteng, South Africa Armstrong Appointments Full time

**Our client in the soft facilities management industry are seeking the skills of a Regional Manager (Hygiene & Pest Control Services) to be based in the Northern suburbs of Gauteng**
- **

**Main job function**

The primary responsibility of the Regional Manager is to implement an effective operations model within the Hygiene, Landscaping and Pest Control divisions. The Regional Manager will report to the General Manager and serve as a member of the Senior Management Team.

**Responsibilities**:
Ensure Operational excellence in service delivery

Adopt an initiative geared towards Integrated Operational Excellence

Ensure customer satisfaction across the region

Improve the Integrated operational systems, process and policies in support of the Organization’s mission

Specifically, support better management reporting, information flow, Client relations and organizational planning

Ensure Client retention

Assist with business growth

Drive cost saving initiative

Responsible as functional leader for developing operations management, and service talent within the Company

Interact with the Senior Management to ensure the appropriate infrastructure requirements are specified and functioning in accordance with the Company policies and procedures

Interact with the K.A.M.’s on all reconciliation and items impacted by Operations. I.e.: Contract Adjustments/ New Quotations and Payment Conditions.

Be the central escalation point for operations service issues in the Region

Operate within the budget and utilize tools provided

Support the Operational teams in gaining new clients including key meetings with prospective or new clientele

Lead initiatives to design or improve processes and performance

Drive best practice across the region

Lead operational meetings as required

Ensure compliance with regulatory policies and procedures, policy terms and conditions and current relevant legislation and regulations in accordance with Landscaping, Pest Control and Hygiene Industry.

Communicate effectively at all levels of the business

Debtors

Fleet Management

Enforce the Company’s Disciplinary ‘Code of Conduct’

Managing productivity of KAM, CO’S and all team members

Qualifications:
**Qualifications**

Matric Certified

NQF 7 Tertiary Qualification

Short Courses related to Property Care advantageous

**Experience**:
**Experience/Criteria**
Solid Computer Proficiency

Proven Track Record in Operations Management, preferably Hygiene & Pest Control

Driver’s License Code 08 and own reliable vehicle

Solid Risk Assessment and Site Survey experience

5 years of direct Management experience in the Property Care/Hygiene Industry

5 years of Senior Management experience with strong integrated knowledge of the Business

Knowledge of the Property Care Industry regulations including Operational and Client requirements

SHEQ knowledge will be advantageous

**Competencies**

Strong Problem-solving skills

Excellent People Management skills

Proven negotiation and influencing skills

Excellent verbal and written communication skills

Demonstrated commitment to high ethical standards within a diverse workplace

Strong commitment to service and quality standards as well as Client Satisfaction

Demonstrated experience in coaching, motivating, developing and leading a professional Team

Demonstrated leadership and vision in managing staff groups and major projects

Flexible and collaborative work style including commitment to get required output and resolving operational problems timeously

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