IT Support Technician

2 weeks ago

Randburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:

- To perform onsite hardware, software and peripheral updates and ensure repairs in our organisation**experience and qualifications**:

- Degree or Diploma and the required IT Certification
- 3 - 5 Years related experience**additional requirements**:
**responsibilities**:

- Explore and implement cost saving initiatives
- Manage costs / expenses within approved budget to achieve cost efficiencies
- Deliver exceptional IT Support service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
- Manage service desk and incidents to provide efficient IT support, aligned to SLA's and agreed standards
- Minimise system downtime through pro-active monitoring and planning; Ensure trending and minimisation of recurring problems.
- Maintain relevant systems to ensure integrity of data / functionality - (amongst other) by ensuring Anti-Virus is installed on all PC's, all patches up to date, PC names up to date, server connections accurate and proactively provide system maintenance and support solutions.
- Manage agreed projects to ensure successful implementation within agreed timelines
- Provision of an efficient IT administration service through careful and timeous planning, reporting and u pdating of all related information
- Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements
- Manage own development to increase own competencies
- Support peers and colleagues across IT functions through knowledge management / sharing / mentoring / coaching

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