Solutions Advisor: Engagement, Learning, and

Experience : 7-10 years

Panagora Group is a social enterprise dedicated to providing high-quality, high-impact international health, development, and learning consulting. We are a dynamic woman
- and employee-owned small business partner focused on market-based and integrated local solutions that strengthen country capacity and independence; and on learning, communications, and technology solutions to accelerate and heighten impact. As a small business, we are able to implement novel and innovative approaches using highly participatory approaches to mobilize community, civil society, and government energy in defining and owning solutions, and to promote inclusive development that benefits all groups.

**Position Summary
The Technical Support Services (TSS) Activity helps USAID/South Africa and Regional Health Office (RHO) to address technical priorities and develop creative, innovative solutions to strategically allocate resources, strengthen connections with partners, and replicate best practices and effective program models. Through the TSS contract, Panagora Group augments capacity by providing technical, operational, and administrative support to USAID’s largest health portfolio. TSS deploys advisors in response to USAID requests for priority work with government stakeholders, implementing partners, and/or other entities. TSS supports Health Office staff and teams to integrate creative solutions into routine work. TSS also provides international and local expertise for surge support, as needed, for USAID Program Cycle requirements, planning, development, outreach, communications, and Health Office human resource functions.

The Solutions Advisor | Engagement, Learning and Adapting facilitates effective knowledge sharing, learning, and adaptive management processes across TSS projects to support USAID/South Africa as well as USAID regional health offices (including but not limited to RHO, Eswatini, Lesotho, and Mozambique) to meet critical program objectives. S/he will be responsible for various tasks as described below; for these tasks the Solutions Advisor | Engagement, Learning and Adapting will both complete the work as requested and develop the capacity of colleagues, USAID, government or implementing partner counterparts. The Solutions Advisor | Engagement, Learning and Adapting will integrate innovative solutions to all projects, leverage what has worked previously, and adapt approaches to integrate lessons learned and to customize solutions to the unique needs of each Health Office.

**Primary Responsibilities**

The Solutions Advisor | Engagement, Learning and Adapting will support one or more of the following tasks, core activities and deliverables as listed below and as assigned, based on TSS’ work plans. For these activities the consultant may be asked to complete the tasks and/or develop the capacity of colleagues, USAID, government or implementing partner counterparts to complete these tasks.
- Prepare and plan facilitation sessions, including setting clear objectives, designing agendas, and selecting appropriate facilitation techniques
- Facilitate knowledge-sharing sessions, workshops, and communities of practice to promote cross-functional learning, collaboration, and innovation among staff, partners, and stakeholders.
- Provide guidance and support to staff, consultants, USAID, government or implementing partner counterparts in implementing newly acquired knowledge and skills into their work practices.
- Provide guidance and capacity building support to staff, consultants, USAID, government or implementing partner counterparts on knowledge management, learning methodologies, and adaptive management practices.
- Create clear and concise learning content that aligns with instructional design principles, adult learning theories, and best practices for knowledge transfer.
- Collaborate with internal stakeholders for coordinated training support visits and onsite technical assistance and coaching of participants
- Maintain a centralized repository of training materials including participants post training plans, ensuring version control, organization, and easy accessibility for trainers and learners.
- Coordinate with project teams to manage the development and delivery of training materials within established timelines and budgetary constraints.
- Conduct quality assurance checks on training materials to ensure adherence to the latest thinking and knowledge as well as established standards, branding guidelines, and regulatory requirements.
- Evaluate the effectiveness of capacity-building interventions through assessments, surveys, and feedback mechanisms, and make recommendations for improvement.
- Collaborate with relevant staff/teams to identify/develop, strengthen, and maintain effective knowledge management and communications practices, systems, and technology.
- Contribute to the design, development, and facilitation of effective collaboration opportunities for TSS, USAID, and o