Services Technician

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

Often considered a “bag-carrying” repair specialist. Performs client-site servicing, repair, and/or installation of company product(s).

This job may include any aspect of product field support, including system hardware and software, medical or laboratory devices and equipment, and systems networking.

Provides technical support to customers on operational or maintenance aspects of system equipment.

Serves as customer contact on technical and service-related problems.

Diagnoses mechanical, hardware, software, and systems failures using established procedures.

Determines the most cost-effective repair/resolution to minimize customer downtime.

Prepares reports for analysis of product failure trends and service ability issues.

**Working at NTT**

The Services Technician takes responsibility for the basic equipment setup and configuration of associated software at client sites. They collaborate and work closely with the Engineering organization to provide install and break/fix functions for clients. Individuals in this role install and test new software and hardware. They maintain servers and network hardware. They also diagnose and troubleshoot hardware failures and provide technical support, escalating unresolved issues when appropriate. Services Technicians provide telephonic, remote, and on-site support to clients.

**Key Roles and Responsibilities**:

- Provide support when problems arise and maintain a log and/or list of all the required repairs
- Carry out routine server and network maintenance tasks
- Setup and maintain backup systems for desktops and file servers
- Engage with clients and assist with software and hardware installation and break/fix function at lower levels of complexity
- Ensure the operational hardware and the associated software are installed on client sites, under the supervision and guidance of more senior colleagues
- Test installations and assist with fixing performance issues of installed software, escalating problems where applicable
- Contribute to client engagement and the success of the team by working with the team to ensure a quality solution for the client.

**Knowledge, Skills, and Attributes**:

- Displays excellent interpersonal skills
- Excellent verbal and written communication skills
- Good problem-solving skills
- Ability to take initiative and complete tasks on time within very little daily instruction
- Ability to work as part of a team
- Uses judgment to resolve issues or make recommendations

**Academic Qualifications and Certifications**:

- Relevant vendor and product certification together with the required vocational training completed

**Required Experience**:

- Demonstrable related experience gained within a similar IT environment

**What will make you a good fit for the role?**

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being **your best self -** in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to **own and develop your career -** with a personal and professional development plan and access to the broadest learning offerings in the industry.