Senior Call Centre Consultant

1 week ago

East London, South Africa Abantu Staffing Solutions Full time

**Overview**:
This position is based within the Student Experience team, and reports to the Team Leader: Student experience. The role requires you to provide outstanding service to iQ’s customers (potential and existing students) by engaging professionally through various channels, providing timeous responses and working closely with team members and other departments.

**Minimum requirements**:

- Matric or equivalent (essential)
- Certificate or Diploma in Customer Service or Public Relations (advantageous)
- Proficient in English and 1 or more African languages (essential)
- 3-5 years of experience in a high-volume call centre environment
- Track record as a high-performing individual in a Call Centre
- Proficiency with MS Office Suit
- Digital Literacy
- Experience in CRM software
- Strong typing skills and telephonic skills

**Responsibilities**:

- Adapting the brand voice and communicating with students and prospective students through inbound / outbound channels.
- Managing channels in line with the departmental strategy, requirements, and guidelines.
- Responding efficiently and effectively to inbound and outbound conversations and enquiries by explaining possible solutions and ensuring that students feel supported and valued.
- Engaging in active listening with students, confirming or clarifying information and diffusing angry students, as needed.
- Building lasting relationships with students and other stakeholders based on trust and reliability.
- Utilising software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
- Taking part in training and other learning opportunities to keep abreast with the latest developments within the organisation.
- Adhering to all company policies and procedures.
- Updating existing customer information according to standard operating procedures
- Provide alternative solutions with an aim to retain the customer's business.
- Alert team leaders of trends in conversations i.e. increase in particular queries
- Pro-actively engage with team leaders and other stakeholders to identify potential campaigns to support the organisation goal of having well informed students.
- Interpret and identify potential brand damaging situations which could harm the business image and to escalate this to management for resolution.
- Consistently living the values of the brand and business at all times.

**Competencies**:

- Building Organizational Relationships
- Customer Centricity
- Inspiring Trust and dependability
- Team and organisational Commitment
- Self-confident
- Creativity / Innovative
- Making seasoned judgements
- Adaptability
- Can work independently
- Professional verbal and written communication
- Active listening

  • Call Centre Manager

    2 weeks ago

    East London, South Africa Work Africa Full time

    **CALL CENTRE MANAGER/EAST LONDON **- Our client in the Internet & Telecomms Service Industry is looking for a Dynamic Call Centre Manager to oversee a team of +- 26 Call Centre Agents. First prize is strong People Management skills with the ability to support and motivate the team. **Requirements**: Matric Diploma/Degree in Management will be...

  • Call Centre Consultant

    1 week ago

    East Rand, South Africa Unique Personnel Full time

    **Job Number** - 72826 **Job Type** - Permanent **Job Title** - Call Centre Consultant **Computer Skills** - Ms Office **Industry** - Insurance - Brokering **City** - Ekurhuleni (East Rand) **Province** - Gauteng - On-site work - FSP hub commercial - NQF 4/5 Short Term Insurance (150 Credits) - Commercial - RE5 (Non-negotiable) - 1 years commercial...

  • Junior Sales Consultant

    2 weeks ago

    East Rand, South Africa Unique Personnel Full time

    **Job Number** - 66746**Job Type** - Permanent**Job Title** - Junior Sales Consultant (Call Centre)**Computer Skills** - MS Office**Industry** - Insurance**City** - Ekurhuleni (East Rand)**Province** - Gauteng**Key tasks and responsibilities** - Determines eligibility by comparing client information to requirements. - Establishes policies by (entering)...

  • Face to Face Sales Consultant

    2 days ago

    East London, South Africa Call Centre Staffing Full time

    Our client is looking for a confident sales consultant to sell financial product in store (store cards and loans). Matric is a requirement. Previous sales experience advantageous. **Salary**: R4 500,00 per month Application Question(s): - Do you have a criminal record? - Are you credit clear? (No long outstanding debts) - Would you be comfortable...

  • Face to Face Sales Consultant

    2 days ago

    East London, South Africa Call Centre Staffing Full time

    Our client is looking for a confident sales consultant to sell financial product in store (store cards and loans). Matric is a requirement. Previous sales experience advantageous. **Salary**: R4 500,00 per month Application Question(s): - Do you have a criminal record? - Are you credit clear? (No long outstanding debts) - Would you be comfortable...

  • Outbound Call Centre Agent

    2 days ago

    East Rand, South Africa Astor Automotive Staff Full time

    **THIS POSITION REQUIRES OUTBOUND CALL CENTRE EXPERIENCE** **Essential Job Requirements** Matric Certificate At least 18 months of outbound call centre experience in the Travel or Car Rental Industry A good command of the English Language (preferably English as a first language) Must be able to handle international clients (excellent telephone...

  • Senior Consultant

    2 weeks ago

    East London, South Africa Options for Senior America PA Full time

    The Consultant will be responsible for administering and overseeing different projects at different clients within the Eastern Cape by providing day to day support to customers from conceptualization phase right through to the implementation phase. The incumbent will be responsible for the successful implementation of new systems and processes.Customer...

  • Senior Consultant: Client-Facing Projects

    3 weeks ago

    East London, South Africa Options For Senior America Pa Full time

    A consulting firm in Eastern Cape is looking for a Consultant to administer and oversee various projects. Responsibilities include delivering services within budget, preparing status reports, implementing systems, and conducting user training. Candidates should have a relevant degree and a valid driver's license. This role offers an opportunity to work in a...

  • Senior Software Engineer

    1 week ago

    East London, Eastern Cape, South Africa Flight Centre Travel Group Full time

    About Flight Centre Travel GroupFlight Centre Travel Group is one of the world's largest travel companies with over 12,000 employees globally - who we call 'Flighties'. With over thirty brands under our family tree and headquarters in more than twenty countries, our roles are diverse and our opportunities are endless. When, we say we're a great place to...

  • Business Sales Consultant

    3 weeks ago

    East London, South Africa Tracker South Africa Full time

    Business Sales Consultant - Durban (B2B) Listing reference: track_ Listing status: Under Review Apply by: 31 July 2025 Position summary Job category: Business Development Location: Durban Contract: Permanent Remuneration: Market Related EE position: Yes Introduction Tracker requires a Business Sales Consultant in Durban that will report to the Business Sales...