Customer Liaison Officer

1 week ago

Johannesburg, South Africa Hill Appointments Full time

**Position Title**: Customer Liaison Officer (CLO)
**Entity**: Flight School (Training Academy & Pilot Centre)
**Location**: Rand Airport - Pilot Centre/Shop
**Remuneration**: R25,000 CTC per month

**Purpose of the Role**
The Customer Liaison Officer is the first point of contact for students, pilots, visitors, and clients at the Flight School Pilot Centre. This role combines customer service with operational oversight—ensuring seamless student engagement, compliance, and day-to-day efficiency.

**Key Responsibilities**
- Manage daily flow of the Pilot Centre, ensuring a professional and welcoming environment.
- Coordinate student briefings, flight schedules, and documentation (CAA forms, simulator/exam bookings, indemnities).
- Act as OHS Representative: conduct safety checks, maintain logs, and promote a safety-first culture.
- Support fuel account control, training flow, and student communications.
- Manage online/walk-in enquiries, quotes, and onboarding of new students.
- Organise student events, career days, and represent the Flight School at airshows/expos.
- Oversee shop operations: displays, stock, promotions, and customer service.
- 8-10 years in aviation operations, training support, or aviation customer service.
- Strong administrative, liaison, and organisational background.
- Experience in flight training environments preferred.
- OHS representative exposure advantageous.
- Proficient in MS Office, CRM, and briefing/flight planning systems.
- Strong interpersonal skills, highly organised, proactive problem solver.

**KPIs**
- Accuracy of daily briefings and documentation.
- Student/pilot satisfaction with services.
- OHS compliance and incident management.
- Conversion rates of enquiries to student onboarding.
- Fuel account control and reporting accuracy.
- Representation at aviation events and student activities.

**Closing Statement**
This is a pivotal role at the Pilot Centre, bridging operations with customer experience. The CLO ensures that every student and client interaction is professional, safe, and aligned with the Flight School’s reputation for aviation training excellence.

Pay: R25 000,00 - R30 000,00 per month

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- aviation or flight school: 3 years (required)

**Location**:

- Johannesburg, Gauteng (required)

Willingness to travel:

- 50% (preferred)

Work Location: In person

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