Information Liaison Officer

3 days ago


Johannesburg, South Africa Sydsen Full time

SUMMARY An established organisation in the automotive sector is seeking a dynamic, service-driven Information & Liaison Officer to join their team. This role is ideal for someone who thrives in a fast-paced environment, enjoys assisting customers, and communicates with confidence and professionalism. If you’re motivated, organised, and passionate about delivering excellent service, this is a great opportunity to make a meaningful impact. POSITION INFO Our client in the automotive industry is looking for an Information and Liaison Officer to join their team in Gauteng, Johannesburg. Requirements Grade 12 (Matric) Previous call centre experience (essential) Fluency in additional South African languages (advantageous) Ability to work effectively under pressure Knowledge of the Consumer Protection Act (advantageous) Knowledge of the South African Automotive Industry Code of Conduct (advantageous) Strong computer literacy Proven call centre experience Proficiency in English and at least one additional South African language Excellent interpersonal and communication skills Good health and the ability to manage high-volume workloads Duties and Responsibilities Handle incoming telephone enquiries, requests for advice, and follow-ups on current cases from complainants and industry participants. Update and maintain the complaints management system. Provide telephonic advice to complainants and industry participants on the Consumer Protection Act. Liaise effectively with internal staff across all levels. #J-18808-Ljbffr



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