Front Office Manager
2 weeks ago
Front Office Manager.
4* City Hotel - Cape Town is seeking a Front Office Manager.
Hospitality Management 3 years Diploma or Degree qualification
3 years Front Office Management experience in a 5* Game Lodges required
Proficient in Microsoft Office, especially with Good to Advanced Excel Skills
Good working knowledge / understanding of Hospitality PMS system - OPERA experience advantageous
Computer literate
Matric
Lead and manage Staff
Excellent Guest Relation skills required
Excellent staff relations skills required
Train staff
Understanding of, and able to manage reservations remotely
Planning and organizing of the front office department and rooms division department in conjunction with relevant
managers to meet the requirements of business.
- Meeting and exceeding guest service.
- Stress tolerance and able to work under.
- Ensure that rooms and public areas have been serviced and maintained to the standards laid down by the Company.
- Utilizing the principles of yield management to ensure RevPAR in partnership with the reservations department and sales
team.
- Effective liaison between all departments to ensure guest service delivery and maintaining of set standards and processes.
- To ensure maximum security in all areas under your control.
- Able to work Duty Management shifts
- Circulate regularly throughout all Front of House areas, maintaining a high profile with guests and staff.
- To prepare and submit on the required format annual budgetary information and updates as required.
- To monitor trends within the industry and make suggestions how these could be implemented.
Good communication skills and focused on guest satisfaction and service
**Education**:
- High School (matric) (preferred)
**Experience**:
- Hotel Front Office: 4 years (preferred)
- Hotel Front Office Management: 3 years (preferred)
- Hospitality PMS - Opera: 3 years (preferred)
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