Application and Security Management Analyst

1 week ago

Bryanston, South Africa Experian Full time

Full-time

Employee Status: Regular

Role Type: Hybrid

Department: Information Technology & Systems

Schedule: Full Time

**Company Description**:
**Who are Experian?**

We are the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Experian Gjeldsregister is one of 3 licensed debt registries in Norway. We are operating under the supervision of the Norwegian Financial Supervisory Authority (Finanstilsynet). A debt registry is one of the sources that is being used by financial institutions when assessing a consumer’s creditworthiness. Our registry currently consists of all unsecured consumer loans. Soon the registry will also be extended with secured loans (e.g. mortgages). Experian Gjeldsregister is a subsidiary of credit bureau Experian AS.

**Principle responsibilities**
- Support of the change management process with support from Dev teams
- Monitor security flaws and support of related activities to ensure it is monitored and reported.
- Support markets in security activities.
- Managing the intake meetings - ensure tickets are managed correctly according to the process description and SLA requirement (MTTR)
- Coordinating prioritization of tickets
- Managing service windows with support from Technical staff
- Supporting developers in relation to tickets (requirements and processes)
- Supporting requestors in relation to tickets (requirements and processes)
- Support of Incident Management team for P1 & P2
- Reviewing tickets to identify bottlenecks, duplicates, obsolete tickets etc.
- General ticket handling
- Reports on weekly and monthly basis
- Monthly support to OSM - reporting
- Other administrative support as requested from the Line manager

**Required key skills (functional / technical)**
- Ability to plan and prioritise tasks in a fast-paced environment with frequently changing
- priorities with limited supervision
- Strong communication skills - able to work effectively with stakeholders from multiple teams and geographies
- Good Excel knowledge
- Good analytical skills

**Qualifications**:
**Required qualifications/experience**
- Degree or equivalent standard in Computer Science or Information Technology
- Proficient understanding of Software Development lifecycle
- Experience in supporting of the change management process
- Experience in monitoring security flaws and support of related activities to ensure it’s monitored and reported

**Additional Information**:
Experian Careers - Creating a better tomorrow together

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