Workforce Planner

R17000 - R20000 ctc p/m Growing BPO seeks to employ a Workforce Analyst Scheduler / Real Time Analyst **Duties & Responsibilities**: - Generates schedules accordingly to meet the business requirements enabling superior customer service - Monitors all dialer activities and leads while ensuring adherence to strategy - Monitors the inbound queue real-time...

**Introduction** Metropolitan is one of the oldest financial services brands in South Africa. With a 116-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but...

amplify5 is growing again which means great opportunities are being created to grow our team and be a part of our exciting future. Our support functions continue to grow and we need an experienced, Positive and Motivated, Meticulous Workforce Planner to bring the action as our Workforce Champion! **WHAT WILL YOU BE DOING?** - Build schedules aligned to...

**Job Purpose**: Render transversal Strategic Workforce Planning Service in the Western Cape Province in line with DPSA Directive 2021, and supervise a team of employees. Be part of a strategic unit providing vital Workforce Planning services to 11 client departments, involving advanced trend analysis, 5-year Workforce Plans, complex data coordination,...

CallForce is urgently seeking a Work Force Planner with a proven track record in providing forecasting and scheduling solutions of various levels of complexity, to meet stringent SLA requirements in in the Contact Centre environments. The position requires the ability to understand the complexity of both demand and supply based scheduling across variable...

Job Description: Oversee/reviews the long term and short-term forecasts, schedules, and reports to ensure accuracy and timelines of delivery - Ensures workforce management process and procedures are in place and followed - Conducts performance appraisals of direct reports periodically - Monitors daily, weekly, monthly and the annual center performance and...

What being part of the Sigma Family means for you: **Resource Planner** As the Resource Planner, you will work closely with the Resource Planning Manager, Account Managers, and the Operational Management Team. You will be responsible for managing departmental resources against agreed demand profiles. This involves creating and managing call centre staff...

OverviewWant to join a frontrunner in renewable energy that is actively seeking early entry into new markets globally? Since the establishment in 2007, Scatec has acquired extensive knowledge and experience in developing, building and operating solar, wind and hydro power plants and storage solutions. Driven by our company values and competent global...

Overview Want to join a frontrunner in renewable energy that is actively seeking early entry into new markets globally? Since the establishment in 2007, Scatec has acquired extensive knowledge and experience in developing, building and operating solar, wind and hydro power plants and storage solutions. Driven by our company values and competent global...

Overview As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its workforce. This includes overseeing Planning, Real Time Management and Management information resource and processes, scheduling and allocation of resources, ensuring adequate staffing levels to meet...