Loyalty Coordinator

6 days ago

Cape Town, South Africa Cape Union Mart - Head Office Full time

Our customer experience department is in search of a culture fit loyalty coordinator to join their team and take ownership of the day-to-day administration across the team and to play a supporting role in the portfolio. The role will require the incumbent to work effectively across multiple teams, including some external partners, to proactively seek relevant information to effectively support successful delivery in the team and complete monthly tasks like invoicing and reporting.
This role is a great opportunity for someone who is eager to learn more about customer data and insights, loyalty and rewards, as well as CRM.

**Key duties**:
Own all administrative tasks in the team, including monthly invoicing and status documents.
To own and manage the online presence for the loyalty programme across all of the brand websites - ensuring information is accurate and up to date.
Brand custodian for the loyalty programme.
Events creation, coordination and attendance as needed, both internally and externally
Drafting of creative briefs to studio (internal and/or external)
Facilitating feedback and approval process of creative briefs
Manage internal communications
Manage key meetings with relevant stakeholders
Take minutes at key meetings and ensure relevant presentations and actions are shared

**Requirements**:
Knowledge and experience
Marketing degree or similar
Minimum three years’ experience working as part of a marketing team
Experience with project management essential
Previous retail, loyalty, and rewards experience advantageous
Experience with Salesforce Service Cloud, Commerce Cloud and Marketing Cloud advantageous

**Skills**:
Computer literacy (intermediate MS Excel, Powerpoint, and Word)
Drivers licence
Numerical skills
Organisational skills
Service and customer orientated
Negotiation skills
Presentation skills
Interpersonal skills

**Competencies**:
Goal-oriented and self-motivated - must be able to work independently with mínimal supervision
Flexible and adaptable - must enjoy working in a fast-paced and at times challenging environment
Ability to work and build relationships cross-functionally and with a wide range of individuals with different skill sets
Strong organisational, interpersonal, and communication skills (written and verbal)
Strong sense of ownership and responsibility - track record of performance meeting targets and objectives
‘Can do’ positive attitude - eager to grow, learn and develop your skills
Decisive, structured and organised, with a keen eye for detail
Fast learner with a strong aptitude for systems and customer data
Passionate about social media, digital content, e-commerce and retail

**Key performance areas**:
Administrative tasks
Ensure that monthly invoicing and reporting is completed on time to track budgets
Ensure loyalty status documents are kept up to date and shared with relevant stakeholders
Complete creative briefs for submission to studio in line with requirements
Liaise with relevant suppliers to ensure key deliverables are met across projects
Own and deliver internal communication plan

**Managing loyalty meetings**:
Ensure that key meetings are scheduled as needed
Take minutes and key action points from meetings
Circulate relevant content based on agreed next steps or info shared

**Teamwork and collaboration**:
Build strong relationships with cross-functional teams and key stakeholders to support delivery of loyalty KPIs

**Strategy**:
Provide input and feedback into roadmap and strategy as needed

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