Loyalty Coordinator

6 days ago

Cape Town, South Africa Cape Union Mart Full time

Our Customer Experience Department is in search of a culture fit Loyalty Coordinator to join their team and take ownership of the day-to-day administration across the team and to play a supporting role in the portfolio. The role will require the incumbent to work effectively across multiple teams, including some external partners, to proactively seek relevant information to effectively support successful delivery in the team and complete monthly tasks like invoicing and reporting.
This role is a great opportunity for someone who is eager to learn more about customer data and insights, loyalty and rewards, as well as CRM.

**Key Duties**
- Own all administrative tasks in the team, including monthly invoicing and status documents.
- To own and manage the online presence for the loyalty programme across all of the brand websites - ensuring information is accurate and up to date.
- Brand custodian for the loyalty programme.
- Events creation, coordination and attendance as needed, both internally and externally
- Drafting of creative briefs to studio (internal and / or external)
- Facilitating feedback and approval process of creative briefs
- Manage internal communications
- Manage key meetings with relevant stakeholders
- Take minutes at key meetings and ensure relevant presentations and actions are shared

Knowledge & Experience
- Marketing degree or similar
- Minimum 3 years’ experience working as part of a marketing team
- Experience with project management essential
- Previous retail, loyalty, and rewards experience advantageous
- Experience with Salesforce Service Cloud, Commerce Cloud and Marketing Cloud advantageous

**Skills**:

- Computer literacy (Intermediate MS Excel, Power point, and Word)
- Drivers’ licence
- Numerical skills
- Organisational skills
- Service and customer orientated
- Negotiation skills
- Presentation skills
- Interpersonal skills

Competencies
- Goal oriented and self-motivated - must be able to work independently with mínimal supervision
- Flexible and adaptable - must enjoy working in a fast-paced and at times challenging environment
- Ability to work and build relationships cross-functionally and with a wide range of individuals with different skill sets
- Strong organizational, interpersonal, and communication skills (written and verbal)
- Strong sense of ownership & responsibility - track record of performance meeting targets & objectives
- ‘Can do’ positive attitude - eager to grow, learn and develop your skills
- Decisive, structured and organised, with a keen eye for detail
- Fast learner with a strong aptitude for systems and customer data
- Passionate about social media, digital content, eCommerce and retail

Key Performance Areas
Administrative Tasks
- Ensure that monthly invoicing and reporting is completed on time to track budgets
- Ensure loyalty status documents are kept up to date and shared with relevant stakeholders
- Complete creative briefs for submission to studio in line with requirements
- Liaise with relevant suppliers to ensure key deliverables are met across projects
- Own and deliver internal communication plan

Managing loyalty meetings
- Ensure that key meetings are scheduled as needed
- Take minutes and key action points from meetings
- Circulate relevant content based on agreed next steps or info shared

Teamwork & Collaboration
- Build strong relationships with cross-functional teams and key stakeholders to support delivery of loyalty KPIs

Strategy
- Provide input & feedback into roadmap and strategy as needed

  • Loyalty Coordinator

    6 days ago

    Cape Town, South Africa Cape Union Mart - Head Office Full time

    Our customer experience department is in search of a culture fit loyalty coordinator to join their team and take ownership of the day-to-day administration across the team and to play a supporting role in the portfolio. The role will require the incumbent to work effectively across multiple teams, including some external partners, to proactively seek...

  • Marketing Coordinator

    2 weeks ago

    Cape Town, South Africa Clicks Group Limited Full time

    **Listing reference**: 020863 **Listing status**: Online **Position summary** **Industry**:Wholesale & Retail Trade **Job category**:Brand Management **Location**:Cape Town **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **About our company** - Clicks Group **Introduction** - We have a vacancy for a Marketing Coordinator...

  • Loyalty Forensics Specialist

    4 weeks ago

    Cape Town, South Africa Set Consulting Full time

    The Loyalty Forensics Specialist is a senior role responsible for leading the fraud mitigation portfolio across Corporation’s loyalty programmes. This role provides strategic direction and oversight to ensure that customer points, vouchers, and benefits remain secure while minimizing financial losses and safeguarding programme integrity. With fraud in...

  • Loyalty Forensics Specialist

    4 weeks ago

    Cape Town, South Africa Set Consulting Full time

    The Loyalty Forensics Specialist is a senior role responsible for leading the fraud mitigation portfolio across Corporation’s loyalty programmes. This role provides strategic direction and oversight to ensure that customer points, vouchers, and benefits remain secure while minimizing financial losses and safeguarding programme integrity. With fraud in...

  • Loyalty Forensics Specialist

    5 hours ago

    Cape Town, South Africa Set Consulting Full time

    The Loyalty Forensics Specialist is a senior role responsible for leading the fraud mitigation portfolio across Corporation’s loyalty programmes. This role provides strategic direction and oversight to ensure that customer points, vouchers, and benefits remain secure while minimizing financial losses and safeguarding programme integrity. With fraud in...

  • Loyalty Forensics Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa SET Full time R1 200 000 - R2 400 000 per year

    DescriptionThe Loyalty Forensics Specialist is a senior role responsible for leading the fraud mitigation portfolio across Corporation's loyalty programmes. This role provides strategic direction and oversight to ensure that customer points, vouchers, and benefits remain secure while minimizing financial losses and safeguarding programme integrity. With...

  • Senior Program Manager

    1 week ago

    Cape Town, South Africa Brand Loyalty Group Full time

    Are you an energetic Project Management professional seeking career advancement in an international and dynamic work environment? Do you enjoy being the go-to person for ensuring all stages of a project/program run flawlessly between all internal stakeholders and the client? BrandLoyalty delivers innovative, tailor-made** loyalty** / marketing solutions for...

  • Clubcard Operations Coordinator

    1 week ago

    Cape Town, South Africa Clicks Group Limited Full time

    **Listing reference**: 017046**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:FMCG, Retail, Wholesale and Supply Chain**Location**:Cape Town - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - To co-ordinate and maintain the enrolment process and acquisition...

  • Loyalty-marketing Coordinator

    1 week ago

    Western Cape, South Africa The Foschini Group Full time

    **Key Responsibilities**: - Execute direct marketing campaigns to JD Status members - Engage with JD SA marketing team to understand their calendar and goals - Use Martech tools to build and execute multi-channel direct marketing campaigns on deadline - Select target customers while adhering to policy, business, and consent rules per channel - Ensure...

  • Promotions Coordinator

    2 weeks ago

    Cape Town, South Africa Retail Insight Ltd Full time

    A promotions coordinator job overall job description includes a diverse variety of program planning and organizational tasks. Focused on advertising, a business promotion uses special events and other promotional platforms to build interest in a product or businessThe employee shall be required to perform other duties from time to time, which may reasonably...