Employee Relations Manager

Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive. When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement. **Join Visa: A Network Working for Everyone.** **Job Description**: Responsible for elevating employee experience across all HR competencies and leading with empathy in all interactions. At Visa, our Leadership Principles are the heart of what we expect of our employees so in addition to expertise in employee relations this role requires exceptional communication and interpersonal skills that enables the individual to work successfully across the organization as a trusted partner. **Key Responsibilities** - Partner with leaders/employees to facilitate positive interactions and effective outcomes for matters including performance coaching, performance improvement plans, written warnings, disciplinary actions and communications. - Able to operate/advise with empathy and in the "gray" areas. Adept comprehension of client motivations and business pain points; leverages inputs to influence key business choices. - Support and respond thoughtfully to Life/Safety events, and policy, procedure development - Provide detailed case management documentation, executive summaries and timelines written with precision and clear next steps and recommended remediation strategies - Analyze employee relations trends with the business to develop proactive strategies, solutions, programs and policies - Conduct workplace reviews for complex situations, demonstrating effective listening and empathy, probing and investigatory skills with the ability to synthesize data, identify root problems/causes, and recommend actions to resolve - Effectively and timely respond to questions related to policy, performance management, accommodations, and general inquiries - Maintain required documentation, including intake and investigative notes, supporting documents and final reports This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs. **Qualifications**: Basic Qualifications - 7 years of work experience with a Bachelor’s Degree or at least 5 years of work experience with an Advanced degree (e.g. Masters, MBA) Preferred Qualifications - 7-10 years of work experience and a Bachelors Degree or 7 years of work experience with an Advanced Degree (e.g. Masters, MBA) - Proven ability to make judgment calls and sound, ethical decisions displaying a heightened level of responsibility, confidentiality, integrity and professionalism - Highly collaborative, and comfortable working with People Team and Legal partners - Ability to interface effectively with all levels of employees, managers and executives - Excellent interpersonal, organizational, and critical thinking/problem solving skills - Strong knowledge of Labor Law employment practices, policies, legal & EEOC guidelines, as well as compensation, wage and hour, benefits administration - Detail-oriented and strong organizational skills with excellent follow-through and ability to analyze trends - Strong case management skills, including proven success conducting interviews and developing thorough documentation - Ability to execute both strategic and tactical priorities - Excellent written and verbal communication a must, including the ability to interface with others in a positive, approachable and professional manner - Strong influencing and conflict resolution skills leveraging business acumen, expertise and data. - 6-8 years of progressive HR experience, with the majority of time in employee relations - Bachelor’s degree required - SHRM/PHR Certification preferred Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.