Customer Experience Administrator

2 weeks ago

Randburg, South Africa Tracker South Africa Full time

**Position summary**:
**Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Fixed Term Contract**Remuneration**:Market Related**EE position**:No**About our company**:
**Introduction**:
The primary objective for appointing an administrator in the Contact Centre includes providing and recording information that is communicated to external partners and internal stakeholders, handle queries and escalations from internal and external stakeholders.

**Job description**:

- Accuracy checks on contracts/data loaded.
- Action Policy/Client cancellation request.
- Stats validators (Using reports/ voice recordings to validate stats)
- Evaluate adherence to company policies/procedures and statutory requirements.
- Identify missed retention/sales opportunities for training purposes.
- Administer leads daily.
- Compile and communicate productivity stats.
- Compile monthly report and send it for management’s review.
- Ensure that queries are resolved according to the relevant SOP.
- Provide proactive and innovative solutions to drive customer experience.
- Assist with any other tasks or duties assigned by the Supervisor as the need arise. to ensure exceptional and efficient service.
- Achieve reporting deadline.
- Assist on Switchboard/Reception when required.
- Mailbox Updates: (Info, Updates, Bank Updates, Customer Support Updates).**Minimum requirements**:

- Matric
- 1 year working experience.
- Proficient in Microsoft Office suite
- Strong understanding of customer service
- Sound Administrative, Analytical skills
- Deadline driven and adherence to schedule
- Logical thinking
- Able to work independently
- The ability to cope with a constant changing and pressurized environment.
- Must be self-motivated and a good team player.
- The ability to work in an environment where multi-skilling is required.

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