Shop Attendant

2 weeks ago

Cape Town, South Africa CHÂTEAU GÂTEAUX Full time

_**Exceptional cakes, Exceptional people, Exceptional experience**_

Château Gâteaux has been creating exceptional handcrafted quality cakes, pastries and treats since 1997, earning them the moniker #TheCakePeople.

Every Château Gâteaux masterpiece is lovingly made with the finest ingredients available.

Ready to take your career to the next level?

Château Gâteaux is building a talent pool for the Cape Town region in the following areas; Access Park Shopping Mall, Tyger Valley Shopping Centre, Constantia Village, Canal Walk Shopping Centre and Somerset Mall.

As a Shop Attendant you must be motivated and dynamic with excellent people skills, as well as meticulous attention to detail. You must be able to effectively and efficiently maintain exceptional customer service, manage the resources in store and ensure that the quality of workmanship and hygiene systems are in place, whilst maximizing profitability.

**WHAT THE ROLE ENTAILS**
- Performing basic food preparation tasks such as cutting slices, making hot and cold beverages as well as packaging it accordingly to the company standards.
- Taking orders accurately from customers and providing them with additional information about menu items if required.
- Preparing baked products and packaging it according to the company standards.
- Handling cash registers and processing payments from customers.
- Provide high level of Customer Service in Store ensuring customer retention.
- Maintaining a clean work environment by adopting clean as you go practices inside and surrounding areas of the Store.
- Participating in training activities to improve service skills and knowledge of products
- Conduct accurate daily, weekly, and monthly stock takes as required by the Store Management.
- Effective communication to customers about new & existing products, other stores, online services and the company Loyalty App.
- Follow all company Standard Operating Procedures.

**HOW THE ROLE IS MEASURED**
- Good attention to detail.
- Pro-active and professional approach.
- Customer service orientated.
- Good time management.
- Ability to work under pressure, with a sense of urgency.
- Detail orientated You must constantly strive to have accuracy with financial and stock management processes
- Exceptional interpersonal skills You must be able to communicate with customers and employees in an efficient and professional manner.
- Task Focused You aim to complete tasks in the most comprehensive way possible with attention to detail.
- Deadline Driven you plan and structure your day to ensure that you meet your deadlines for all tasks.

**Minimum Required Experience & Qualification**
- Grade 12/Matric
- Customer service and/or sales experience will be advantageous
- Knowledge of GAAP system
- Proficient in MS Office
- High level of numeracy

Please respond with the following;
- Updated CV
- **#MakeYourMomentsExceptional**_

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have GAAP / POS experience, if yes please explain responsibilities?
- Are you able to work shifts including public holidays?
- Explain your Customer Service and/or Retail Experience?
- Which of the following areas are you able to commute to;
Access Park Shopping Mall, Tyger Valley Shopping Centre, Constantia Village, Canal Walk Shopping Centre and Somerset Mall.

**Education**:

- High School (matric) (required)

**Experience**:

- food and beverage retail: 3 years (required)

Work Location: In person

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