Customer Experience Champion

1 day ago


Pretoria, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:

- To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice**experience and qualifications**:

- Minimum Qualification - Grade 12
- Preferred Qualification - Relevant NQF 5 as prescribed by the Financial Services Board Regulatory Exam qualification will be an advantage
- Experience - 1 to 3 years experience in a retail enviroment



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