Call Centre Agent

2 weeks ago

Observatory, South Africa Status Staffing Full time

**Western Cape**, Observatory**

EMPLOYMENT TYPE : Permanent

SECTOR : Marketing and Sales

BASIC SALARY : R5 000

START DATE : A.S.A.P / Immediate

**REQUIREMENTS**:

- Matric
- 6 months experience in sale environment
- 6 months experience in outbound call centre (Advantageous)
- Target Driven
- Positive attitude

**DUTIES**:

- Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact
- Identify and understand customer needs in order to provide a consistently high quality service
- Effectively promote the company’s products and enhance customer experience and loyalty
- Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service
- Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner
- Ensure action is taken to increase customer retention, loyalty and build a credible reputation
- Operate customer related information systems to the required standard maintaining accurate and secure record

**HOURS**:

- 8am - 5pm
- For more information please contact:
**Rozané Coleske

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