Call Center Trainer
1 week ago
**Position Summary** Under the general direction of the Director of Training & Quality, facilitates company and client training programs for current and new employees. **Nature and Scope** Position reports to the Manager, Training & Quality. Incumbent has routine contact with new hire employees, existing production employees, support staff, managers, and client representatives. Responsible for the instruction and delivery of the company’s and client’s training program curriculum to existing and new hire employees. Facilitates the classroom training and coordinates on the job training as required. **Essential Duties and Responsibilities** All areas of responsibility listed below are essential to the satisfactory performance of this position by any/all incumbents, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "other related duties as assigned": Delivers training on program content, product information, and company and client expectations to students in a classroom environment. Facilitate training programs according to company and client guidelines. Prepares and sets-up classroom. Prepares training course materials for each class and maintains instruction manuals. Develops and implements job aids for trainees Track and report upon the progress of the training class. Identifies at-risk employees and implements an individual coaching plan for success. Maintain class roster, attrition reports and weekly productivity reports. Provide well prepared employees who know and understand the program, client, products, policies and productivity expectations. Provides call floor support during employee transition from training to production environment Deliver refresher training and program update training to existing employees as required. Attends train-the trainer sessions and stays current on curriculum content changes. Other Duties as described my management Pay: R14 000,00 - R18 000,00 per month **Experience**: - Training: 1 year (required) - leadership: 1 year (required) **Language**: - English (required) **Location**: - Johannesburg, Gauteng (required)
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Call Center Supervisor
2 weeks ago
Johannesburg, South Africa Advanced Call Center Technologies, LLC Full time**Essential Duties and Responsibilities** Monitors associates real-time productivity to achieve production and revenue goals. Coaches and develops associates to improve quality, performance and productivity. Develops and implements goals and action plans as needed. Motivates and rewards associates using company and client incentive programs to drive...
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Call Center Supervisor
6 days ago
Johannesburg, South Africa Advanced Call Center Technologies, LLC Full time**Essential Duties and Responsibilities** Monitors associates real-time productivity to achieve production and revenue goals. Coaches and develops associates to improve quality, performance and productivity. Develops and implements goals and action plans as needed. Motivates and rewards associates using company and client incentive programs to drive...
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Operations Manager
2 weeks ago
Johannesburg, South Africa Advanced Call Center Technologies, LLC Full timeAdvanced Call Center Technologies (ACT,) is looking for an energetic, motivated, and experienced, ONSITE Call Center Operations Manager to join our rapidly growing team. We offer: - Opportunities to advance within - Tremendous bonus opportunities - Fantastic Supervisors and a Positive environment - Affordable benefits for you, your spouse, and/or children...
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Workforce Administration
2 weeks ago
Johannesburg, South Africa Advanced Call Center Technologies, LLC Full timeAdvanced Call Center Technologies is seeking Workforce Production Scheduler to join our team. We offer a fast track to advancement. Do you love helping others, are you looking for more than just a job, how about a long term career? Position Summary Workforce Production Scheduler has the primary responsibility of managing forecast and schedules for assigned...
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Call Center Customer Service Representative
15 hours ago
Johannesburg, South Africa Skills Excel Business Center Full timeWe are searching for polite, professional call center representatives to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services Main duties will be as follows - Building lasting relationships with clients and other call...
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Workforce Management Supervisor
15 hours ago
Johannesburg, South Africa Advanced Call Center Technologies, LLC Full timeAdvanced Call Center Technologies is seeking a Workforce Management Supervisor to join our team. We offer a fast track to advancement. Do you love helping others, are you looking for more than just a job, how about a long term career? Position Summary Workforce Management Supervisor has the primary responsibility of managing RTA and WFM employees. The...
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Call Center Supervisor
1 week ago
Johannesburg, South Africa Ciazcon Full timeCurrently we are searching for a Call Center supervisor for Johannesburg, South Africa. **Responsibilities of this Post**: Hire, onboard and train call center personnel. Analyse call center data and prepare reports for Management. Coach call center staff through challenging customer service issues. Evaluate staff effectiveness and performance. Lead team...
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Call Center Customer Service Representative
1 week ago
Johannesburg, South Africa Advanced Call Center Technologies, LLC Full timeWe offer: - Opportunities to advance within - Flexible schedules - Tremendous bonus opportunities - Fantastic Supervisors and a Positive environment - Affordable benefits for you, your spouse, and/or children - Paid time off and paid holidays - And so much more! - Join a team where your work matters. We treat each interaction as an opportunity to strengthen...
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Call Center Supervisor
4 days ago
Johannesburg, South Africa Ciazcon Full timeCurrently we are searching for a Call center supervisor for Johannesburg, South Africa. **Responsibilities of this Post**: Hire, train, coach and lead call centre team as they provide services to our customers. Lead the call centre team to provide friendly and efficient service to customers on inbound and outbound calls Supporting call centre agents through...
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Call Center Supervisor
2 weeks ago
Johannesburg, South Africa Ciazcon Full timeCurrently we are searching for a Call center supervisor for Johannesburg, South Africa. **Responsibilities of this Post**: Hire, train, coach and lead call centre team as they provide services to our customers. Supporting call centre agents through difficult calls, defusing angry customers and assisting the team members where important decisions needs to be...
