Team Leader

2 weeks ago

Cape Town, South Africa Sigma Connected Group Full time

What being part of the Sigma Family means for you:
**Team Leader - Join the Sigma Family**

Are you a passionate leader who thrives on developing others, driving results, and creating a positive impact? At Sigma, we believe in putting people first — and we're looking for a Team Leader who shares that belief.

As a Team Leader, you’ll guide and support a team of Customer Advisors, ensuring outstanding performance while championing a culture of fairness, growth, and care.

**Why Choose Sigma?**

At Sigma, we're proud to be recognised by the Sunday Times as one of the Best Places to Work — and it’s all because of our people.
We live by our mission to #ImproveEverythingAlways, and we’re committed to creating an environment where everyone feels valued, included, and supported.

**What Being Part of the Sigma Family Means**
- Career Growth - Opportunities for internal promotion after probation
- Recognition - Monthly, Quarterly, and Annual awards with exciting prizes
- Wellbeing Support - Access to Mental Health First Aiders and EAP
- Sigma Forest - Receive a tree and track your environmental impact after probation
- Free Medical Insurance - Includes GP, dental, optometry, funeral and life cover
- Transport Benefits - Shuttle services to make commuting easier
- Connect & Collaborate - Via our internal social media platform
- Inclusive Culture - Everyone belongs in the Sigma Family

A bit more about the Opportunity...:
**What You’ll Be Doing**
- Coach and inspire your team to become high performers through continuous development.
- Lead with integrity and care, creating an atmosphere of trust, support, and motivation.
- Guide your team in achieving and exceeding KPIs using our Always Improving Performance Framework.
- Monitor and manage key aspects like attendance, quality, coaching, and performance.
- Set clear, achievable goals with your team, and support their growth and aspirations.
- Handle people matters (conflict, absenteeism, performance) with fairness and professionalism.
- Ensure high standards of compliance, treating customers fairly and upholding company values.
- Be a visible, accessible leader who communicates openly and leads by example.

❌ **What You Won’t Be Doing**
- Operating without trust - we build strong, open teams.
- Avoiding feedback - we use it to grow.
- Ignoring team development - we invest in our people.
- Being reactive - we plan and stay ahead.
- Creating or allowing toxicity - we protect our culture.
- Setting unrealistic expectations - we lead with empathy and clarity.
- Avoiding accountability - we own our roles and results.
- Being unapproachable - we lead with heart and presence.

What amazing People will bring to the role:
***What You’ll Bring**
- 2+ years of Team Leader experience in a BPO/Contact Centre environment
- Strong coaching and auditing skills
- Great understanding of KPIs and how to guide teams to success
- A Matric (Grade 12) or equivalent qualification
- Resilience under pressure and adaptability in fast-paced settings
- Excellent English communication (written & verbal)
- Solid knowledge of HR/IR processes
- Strong analytical and decision-making skills
- Ability to communicate clearly and confidently across all levels

**Simple, Straightforward Recruitment**

We don’t believe in complicated processes.

**Ready to Lead with Purpose?**

ImproveEverythingAlways | #TeamSigma

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