Team Leader
2 weeks ago
Team Leader - Rotational shifts
Shifts - (7am - 6am)
**Responsibilities**:
- Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met
- Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency
- Providing motivation, coaching and feedback to team members to enable them to improve their performance
- Provide inputs on process and system to the team
- Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, quality and ensuring that productivity targets are met
- Motivate team members and control attrition
- Complaint and escalation management
- Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
- Provide coaching and feedback to team members to enable them to improve their performance.
- Ensuring accuracy of performance reports and compliance to internal control requirements.
**Requirements**:
- Matric
- Minimum of 2 years Call Centre Team Leader experience within a BPO
- Ability to work shifts Shifts - (7am - 6am)
- Clear criminal & credit record
**Job Type**: Permanent
**Salary**: R16,500.00 - R18,000.00 per month
**Experience**:
- Team Leader: 2 years (required)
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