Senior Specialist

1.
**Mission/ Core purpose of the Job**
- To improve revenues and profitability through the complete assurance of the billing and revenue cycles
- To minimize leakage (incidence of underbilling)
- To implement the operations infrastructure for the performance of Billing Assurance controls within Supersonic
- To manage the performance of the control environment in an effective and efficient manner
- To manage the incident management process relating to billing and cost-impacting issues within Supersonic
- To manage overall Billing operational performance and interfaces to customers

2.
**Context (Global influences, environmental / industry demands, organisational mission etc.)**
- A governance-oriented financial environment with strong focus on internal control.
- Varying management and stakeholder need for performance information format and content.
- Dynamic change environment with new technologies, propositions and products introduced to a competitive landscape.
- Collaborative and co-operative Group company environment working in a combination of remote and onsite modes of operation.
- Real-time operational environment with timeliness and quality requirements existing from stakeholders and customers
- The primary responsibility of the Senior Specialist Billing Assurance is for the day-to-day operations of controls as per agreed service levels, and to support the improvement of overall performance.
- Billing Assurance & Fraud Management is responsible for managing the risk of financial leakage and fraud loss through the implementation of primary and secondary controls, thereby minimizing losses and improving the overall financial performance of the organization.

3. **Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)**
**Task Complexity**:
**Strategic Planning**
- Provide input into Billing Assurance strategy aligned with the overall MTN Strategy
- Forecast, plan, develop and review budget for the Billing Assurance Operations unit that provides Supersonic with return on investment
- Manage and optimise the budget, ensuring all expenditure is in line with the agreed budgets
- Monitor costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximising cost/benefit ratios

**Operational Framework Planning**
- Researching industry trends in relation to operational control frameworks in ensuring new areas of risk and improved methods of control performance are understood and incorporated into the plan.
- Follow best practice and work with other MTN entities to design new controls required for operational implementation.
- Management of the process for implementation, ensuring:

- Vendors or internal delivery teams are managed in the delivery process
- Requirements are clearly defined and agreed
- Solution design is agreed
- Testing is performed
- Implementations of the controls is managed to time and quality
- Planning the execution of the operational framework, ensuring budget, time and capacity considerations are balanced with stakeholder and customer needs.

**Operations Infrastructure Planning and Deployment**
- Understand the industry trends in relation to Billing Assurance operations infrastructure and performance
- Provide input into a blue-print for Billing Assurance operations infrastructure, including:

- Location of service performance
- Technology requirements
- Process requirements

**Operational Framework Management**
- Management of the control operation schedule, incorporating stakeholder needs, risk levels, resource capacity and available time
- Timely receipt of data from all source systems
- Validation of the accuracy and completeness of data from all source system.
- Control execution per the agreed schedule
- Analysis of control results to identify exceptions.
- Root cause analysis to identify issues and incidents
- Management of the suppliers, customers and stakeholders in the performance of operational controls to ensure service levels are achieved and managed.

**Operational Incident Management**
- Management of the incident management process for responsible operations, including escalation management. This includes:

- Issue analysis, confirming the nature and impact of the incident
- Logging of the issues in the prescribed manner, format and system
- Quantification of the leakage risk relating to the incidents identified
- Management of the incident resolution workflow, ensuring local operations have taken responsibility for resolution
- Escalation and communication of the impact of the issues to management
- Oversight of the incident resolution, ensuring service levels have been met.
- Incident resolution and closure management, including final quantification and benefits identification.

**Technology Management**
As a customer of Billing Assurance technology, responsibilities include:

- Awareness of Billing Assurance technology capabilities, trends and future solutions
- Involvement, as key customer in the specif