General Manager

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

**DSV - Global transport and logistics**

Location: Durban
Job Posting Title: General Manager
Time Type: Fulltime

**Computer literacy level**

Advanced in full MS office suite package, including MS Word, Excel, Powerpoints, Teams and Outlook.

**Tertiary Qualification**

Advantage - B.Com Degree in Transport and Logistics

**Job related requirements**
- Minimum of 5 years’ experience in the Logistics environment in a managerial role.
- Operations, HR and IR skills
- Ability to do MS Excel spreadsheets with Pivot tables, charts and formulas
- Comprehensive knowledge of P&L/financials
- Comprehensive knowledge of the LRA and BCEA
- Ability to liaise effectively with clients and colleagues at various organizational levels
- Punctuality and good time management skills
- Good administrative skills & daily planning skills
- Ability to adapt to a rapidly changing environment/technology
- Ability to work under pressure & meet deadlines without fail
- Ability to work without supervision
- Excellent verbal and written communication skills
- Ability to work beyond schedules working hours
- Flexibility to travel
- Own reliable transport and a valid unendorsed code 8 driver’s license

**Electives**
- Make quick and clear decisions while adapting to changing circumstances.
- Manage diverse teams of people from sales through operations while showing respect for views and contributions, building team spirit, and reconciling conflict.
- Grow teams and increase productivity through performance management.
- Define and measure performance goals and hold self and others accountable to achievement of goals.
- Skilled in public speaking and making presentations.
- Problem solving techniques and process mapping tools to drive efficiencies and productivity.
- Skilled in analytics and process mapping and distilling complex ideas into simple, actionable solutions.
- Identify talent and leverage skill sets of teams.
- Work independently, but within the boundaries prescribed by DSV policies and procedures.

**Main Purpose of the role**
Responsible for managing the branches, sites, suppliers and clients for the region. Aligning and executing the strategic deliverables of the region aligned with the overall objectives of the organization. All branches and sites within the region need to be measured, operate optimally, to ensure optimal delivery of our Service Catalogue to Clients.
The General Manager is responsible for the completeness of Revenue, for the financial performance, the Gross Profit profitability, delivery of the Service Catalogue as promised to clients, client retention, supporting growth and new business for the region. Managing financial performance, operational excellence / efficiencies and compliance within the region.

**Duties and Responsibilities**
- To manage the delivery of the organization’s objectives through communication, measurement and motivation of the staff
- To interface with shared functions ensuring continues cooperation and interactions with these functions.
- To manage and deliver on our Service Catalogue to clients.
- To manage cost and productivity within the region per branch or sites ensuring that efficiency and effectiveness is the order of the day.
- To ensure compliance to internal and external controls and other KPI’s set at global and local level.
- To deliver on the bottom-line budget commitments per branch and for the entire region, enabling the business unit to meet budget.
- To identify opportunities and risks within the business that may impact the business environment and ability to deliver to shareholder commitments.
- Managing people’s performance and growth to create a sustainable business environment.
- Adherence to deadlines and schedules.
- Managing and controlling resources and risk management.
- Administrative duties relevant to the position.
- Interacting with customers at all levels - in person and telephonically.
- Maintain and enforcing existing systems processes and controls with continuous improvement.
- Customer dissatisfaction process, analyse failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions.
- Actively managing daily operational performance to consistently achieve performance metric targets.
- Ensure all vehicles owned; leased; hired; rented or supplied from suppliers (including owner driver) must be fully road worthy and compliant to all local legislation.
- Actively drive all initiatives being implemented within the company within the region per branch per site.
- Ensure that every branch or site is managing the branch fleet, maintenance of the branch fleet, condition of the branch fleet and fuel consumption of the branch fleet.
- Responsible for implementation, support, monitoring, control and sustaining of all Quality