Assistant Housekeeping Manager

**Job Number** 22191696

**Job Category** Housekeeping & Laundry

**Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 1 year experience in the housekeeping or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Managing Housekeeping Operations and Budgets**
- Ensures knowledge and understanding of OSHA regulations are up to date.
- Oversees all lost and found procedures.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
- Works effectively with the Engineering department on guest room maintenance needs.
- Understands and complies with loss prevention policies and procedures.
- Ensures all employees have proper supplies, equipment and uniforms.
- Assists in supervising an effective inspection program for all guestrooms and public space.
- Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
- Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
- Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

**Ensuring Exceptional Customer Service**
- Handles guest problems and complaints seeking assistance from supervisor as necessary.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Sets a positive example for guest relations.

**MANAGEMENT COMPETENCIES**

**Leadership**
- **Adaptability** - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
- **Communication**:

- Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
- **Problem Solving and Decision Making** - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
- **Professional Demeanor**:

- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

**Managing Execution**
- **Building and Contributing to Teams** - Actively participates as a member of a team to move the team toward the completion of goals.
- **Driving for Results** - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
- **Planning and Organizing**:

- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

**Building Relationships**
- **Coworker Relationships** - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
- **Customer Relationships**:

- Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
- **Global Mindset**:

- Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

**Generating Talent and Organizational Capability
- **Organizational Capability**:

- Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
- **Talent Management**:

- Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objective