Performance Analyst

What being part of the Sigma Family means for you:
**Performance Analyst**

As the Performance Analyst, you will work closely with the Business to help understand performance data and provide insight. You will support continuous improvements in all aspects within the business, as well as identify patterns, trends, and potential issues, offering data-driven recommendations to improve operational performance. You will report directly to the MI Lead.

**Location**: Cape Town

**Sigma Family**

At Sigma, we stand out and have now been acknowledged 2 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people. Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

**What being a part of the Sigma Family means for you**

Monthly, Quarterly and Annual awards with marvelous prizes.
- ️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Medical Insurance - Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

Transportation Benefits - Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse, and inclusive workplace - all amazing people are welcome in the Sigma Family.

A bit more about the Opportunity...:
You will be working within our Analytics team to gather and analyze relevant data to support business operations and drive decision-making. You will be responsible for designing and building dynamic Power BI dashboards and reports for various business functions, which will support the day-to-day management of Campaigns.

You will work with stakeholders to spot patterns and trends, highlight issues, and make recommendations for improvements based on these. You will confidently use various tools such as Power BI, Excel, and PowerPoint to produce complex dashboards and reports, but always ensure they are easy to use and understand. You present data-driven insights, findings, and recommendations to senior management in both one-on-one and group settings.

What amazing People will bring to the role:
You have the natural ability to stay ahead of trends and make decisions in a fast-paced environment. You can leverage a combination of technical expertise, collaboration, and proactive problem-solving. You can analyze relevant data by ensuring insights are grounded in accurate, real-time information.

You can design and build dynamic Power BI dashboards and reports that present complex data in an accessible and actionable format. You continuously look for opportunities to streamline processes and improve data management to enhance efficiency across the business. Through close collaboration with stakeholders, you can identify patterns, trends, and potential issues, offering actionable recommendations that drive operational improvements. You will confidently use tools such as Power BI, Excel, & O365 interconnected programs, to create reports and dashboards that are both complex and easy to understand.

**Requirements**:

- You have a minimum of 1 - 2 years of experience in a Performance Analyst or Data Analyst role
- You have a project Management Work Scoping background
- Debt Complaints experience
- Debt Collections experience
- You have Power BI Experience
- You have effective communication skills (verbal, written, and presentation)
- You are proficient in the use of Microsoft interconnected O365 programs.
- You have proven experience in presenting to Senior Management.
- You have experience in running workshops and collaborating with business stakeholders to define reporting and dashboard requirements.
- You can work closely with key operational stakeholders to understand business objectives and deliver impactful data solution
- You are adaptable to understanding various industry KPI measurements and targets.

**Simple and Straight Forward Recruitment**

**If you like the sound of being part of the Sigma Family, then don’t wait and get applying