Senior Key Account Manager

7 days ago

Johannesburg, South Africa Service Solutions Staffing Full time

( Internal Accounts)

National leader in Logistics and fleet is seeking to employ a Senior Key Account Manager to oversee the internal Accounts

Based in Kempton Park

**Job Function **To manage the processes, teams and resources that improve, grow and retain key clients / customers through the successful implementation and management of client / customer contracts, contributing to operational effectiveness, client / customer satisfaction, reduced risk, profitability and compliance to relevant policies and regulatory requirements.

**Key Performance Areas**
- The position will be to maintain and grow existing national group customers
- Liaise with Debtors and ensure issues are relayed and dealt with timeously
- Manage and finalise annual rate negotiations in conjunction with all Group Operations Directors.
- Provide expertise in assessing the gap between the current state and desired future direction and established effective ways for closing the gap in own area of accountability.
- Provide advice and support in the analysis, development and implementation of best practice in area of specialisation.
- Obtain, analyse and report on business performance and identify initiatives that will improve business results.
- Provide value-added practice improvements, initiatives and services to deliver on organisational objectives.
- Drive and participate in forums that positively contribute to functional knowledge improvement.
- Own and live up to the company values.
- Provide advice to prevent and reduce financial wastage in the relevant business area.
- Develop and maintain relationships with relevant stakeholders that contributes to a culture of customer service excellence.
- Compile, analyse and report on applicable client account plans consisting of service levels, risks, financial performance, improvement opportunities and other information.
- Identify, report on and resolve client related risks.
- Receive, record, resolve or escalate and follow up on customer queries and orders
- Manage and report on the revenue budget for customers.
- Manage the accurate billing of clients.
- Compile and execute engagement plans for applicable clients.
- Implement and manage ad-hoc changes and annual reviews of contracts, terms & conditions, rates & service agreements for applicable clients.

**Qualifications required**
- Matric and appropriate post matric qualification.

**Skills and experience required**
- At least 5 years Key Account Management experience is essential
- At least 5 years operational leadership / specialist experience
- A high level of computer literacy in Excel, Word, and Power Point
- SAP experience advantageous
- Sound communication, interpersonal, administrative and conflict management skills

For more information please contact:

- Marlene Smith

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