Atm Command Center Operator

10 hours ago


Rosebank, South Africa Indlovukazi Full time

Must come from ATM environment

Grade 12
BCom / Business Management degree is ideal
**Experience**
- At least two years’ experience in ATM operations required
- Intermediate level experience with Microsoft suite (Word, Powerpoint, Excel, Teams)
- The successful applicant must have:

- Knowledge of the banks laid down procedures and processes
- Knowledge of systems
- Knowledge of solutions available to clients
- Extensive knowledge of automated teller machines and available software
- Ability to work independently
- Excellent problem-solving skills and ability to trouble shoot issues with machines
- Excellent organization skills
- Excellent communication and interpersonal skills
- Computer skills
- First line technical support
**Customer**
- Monitor trends and advise on ATM capacity planning
- Ensure that all fully cashed ATMs are loaded within the agreed SLA
- Resolve client issues telephonically - inbound and outbound customer care
- Resolve disputes including Telkom/ Huge Connect queries
- Submit daily, weekly, and monthly reports and report on data and deliverables on a timely basis
- Facilitate the completion of customer satisfaction surveys
- Manage and allocate all events accordingly
- Log all inbound and outbound calls
- Troubleshoot and resolve issues when systems are down or problematic
- Conduct post installation calls to all new customers within agreed timeframes
- Management of projects such as software upgrades, monthly ATM maintenance
- Monitor critical sites and ensure that they are actioned timeously
- Coordinate installation, maintenance, and removal of ATM machines
- Follow up and action all open events timeously
- Raise events for matters that require a site visit with Telkom BCX and Huge Connect
- Performs other related duties as assigned

**Job Types**: Full-time, Permanent

**Salary**: R10,000.00 - R13,000.00 per month

COVID-19 considerations:
Yes

**Education**:

- Bachelors (required)
**Experience**:

- ATM monitoring: 2 years (required)
- System support: 2 years (required)
- Banking systems: 1 year (required)



  • Rosebank, South Africa Hospitality Placements Full time

    Overview Required for 5-star hotel, part of leading brand Salary highly neg - Relevant experience in a luxury/5-star hotel environment - Proven experience in banqueting/events/meetings management - Knowledge of relevant sales & catering systems - People-centered and detailed orientated - Excellent command of written and spoken English **To apply, send...


  • Rosebank, South Africa Cartrack Full time

    **Listing reference**: cartr_000496**Listing status**: Online- **Position summary** **Industry**:IT & Internet **Job category**:Application Operations and Maintenance **Location**:Rosebank **Contract**:Permanent **Remuneration**:Market Related **EE position**:No **Introduction** - Do you take ownership, embrace challenges, and thrive to achieve...


  • Rosebank, South Africa Cartrack Pty Ltd Full time

    Duties & Responsibilities Description We are seeking a skilled Test Engineer to join our team. As an integral member of our organization, you will be responsible for designing and conducting experiments to test equipment and functionality across various projects. The ideal candidate should possess a strong sense of common sense and intuition to devise...


  • Rosebank, South Africa Cotton On Group Full time

    Be Who You Are. Love What You Do. We’re an Aussie brand with our feet on the ground and our heart in our people. **Benefits** - Competitive base salary - Local and Global career growth - progress your career across our 7 Brands - 50% off Cotton On Group Brands | Cotton On, Cotton On Body, Cotton On Kids, Typo, and Factorie - Discounts for you and your...


  • Rosebank, South Africa SPARK Schools Full time

    SPARK Schools is a social impact disruptor and is leading change in the education space through its network of affordable private schools. The SPARK Schools network provides transformational education innovation through Africa’s first blended learning model, which elevates student achievement and provides the tools teachers need to serve their students...

  • Field Technician

    2 days ago


    Rosebank, South Africa Nielsen Full time

    Global Nielsen Media fuels the media industry with unbiased, reliable data about what people watch and listen to. At the core of our data is our Field & Call Center associates, who connect and build personal relationships with consumers to collect data on TV, Radio, and Digital Device consumption. ABOUT THE ROLE Field Representatives build and maintain...


  • Rosebank, South Africa SPARK Schools Full time

    SPARK Schools is a social impact disruptor and is leading change in the education space through its network of affordable private schools. The SPARK Schools network provides transformational education innovation through Africa’s first blended learning model, which elevates student achievement and provides the tools teachers need to serve their students...


  • Rosebank, South Africa AJ Personnel Full time

    **Main purpose of the job**: - The Project Administrator will be required to provide professional, efficient, and timeous support to the Director and the RHAP Advisory Board in close collaboration with the RHAP team - This position will manage the efficient flow of information and communication to ensure expeditious dissemination and timely action - The...


  • Rosebank, Western Cape, South Africa Platform45 Full time R500 000 - R1 200 000 per year

    SENIOR PRODUCT MANAGERDepartment: Operations & DeliveryReports to: Head of OperationsWHO PLATFORM45 ISWe are responsible for code changing the lives of people around the world, every day. We solve complex problems and build big ideas. And we don't stop. We believe in the ability of technology to make the world a better place; we're driven to rip through...


  • Gardens or Rosebank, Gauteng or Western Cape, , South Africa Platform45 Full time R60 000 - R150 000 per year

    SENIOR PRODUCT DESIGNER - OPERATIONS FOCUSDepartment:  Design and Customer ExperienceReports to:   Product Design Lead WHO PLATFORM45 IS We are responsible for code changing the lives of people around the world, every day.We solve complex problems and build big ideas. And we don't stop.We believe in the ability of technology to make the world a better...