Atm Command Center Operator
10 hours ago
Must come from ATM environment
Grade 12
BCom / Business Management degree is ideal
**Experience**
- At least two years’ experience in ATM operations required
- Intermediate level experience with Microsoft suite (Word, Powerpoint, Excel, Teams)
- The successful applicant must have:
- Knowledge of the banks laid down procedures and processes
- Knowledge of systems
- Knowledge of solutions available to clients
- Extensive knowledge of automated teller machines and available software
- Ability to work independently
- Excellent problem-solving skills and ability to trouble shoot issues with machines
- Excellent organization skills
- Excellent communication and interpersonal skills
- Computer skills
- First line technical support
**Customer**
- Monitor trends and advise on ATM capacity planning
- Ensure that all fully cashed ATMs are loaded within the agreed SLA
- Resolve client issues telephonically - inbound and outbound customer care
- Resolve disputes including Telkom/ Huge Connect queries
- Submit daily, weekly, and monthly reports and report on data and deliverables on a timely basis
- Facilitate the completion of customer satisfaction surveys
- Manage and allocate all events accordingly
- Log all inbound and outbound calls
- Troubleshoot and resolve issues when systems are down or problematic
- Conduct post installation calls to all new customers within agreed timeframes
- Management of projects such as software upgrades, monthly ATM maintenance
- Monitor critical sites and ensure that they are actioned timeously
- Coordinate installation, maintenance, and removal of ATM machines
- Follow up and action all open events timeously
- Raise events for matters that require a site visit with Telkom BCX and Huge Connect
- Performs other related duties as assigned
**Job Types**: Full-time, Permanent
**Salary**: R10,000.00 - R13,000.00 per month
COVID-19 considerations:
Yes
**Education**:
- Bachelors (required)
**Experience**:
- ATM monitoring: 2 years (required)
- System support: 2 years (required)
- Banking systems: 1 year (required)
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