Application Support Consultant

1 week ago

Rosebank, South Africa RJPersonnel Full time

2years
- Instituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out
- Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls
- Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market
- Deconstruct client issues and analyse the various solutions in all regions, via various communication channels
- Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)
- Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries
- Understand client business processes and flow and advise on improvements where possible

**Qualifications and Experience**:

- Matric
- BCom or degree in Information Systems would be advantageous
- Knowledge and prior experience in accounting systems is highly recommended
- Minimum of 1-year experience in similar position
- Analytical and problem-solving skills
- Exceptional communication and people skills
- Valid Driver’s Licence

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